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Customer Ratings & Reviews

Your price for this item is $259.99

Customer reviews

Rating 4.4 out of 5 stars with 988 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.6 out of 5 stars

  • Camera

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers find value in the excellent condition and high-quality camera of this pre-owned iPhone 11, frequently praising its performance and ease of use. However, some buyers noted concerns regarding battery life and the condition of the screen, with a few reporting minor scratches. The phone's price point also received positive feedback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 34 Showing 661-680 of 988 reviews
  • Rated 5 out of 5 stars

    Review of iPhone 11

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The IPHONE 11 works great and was unlocked to any carrier. I was happy with the phone.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Fair review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is to be expected for a used phone not all functions work properly but I guess that’s what you get when you buy used

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great deal !! Gotta get in to win

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product I have buying my unlocked phones from Best Buy for years and I never have a problem with any phone I receive

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Price! Great Phone!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great condition. Battery health is still great and is one of the best refurbished phones on the market!

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 3 out of 5 stars

    11

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thougth this was a great bargain. Feel lucky to get it at local store.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Grannys 80th Present

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Grandma loves this phone i got it for her for her 80th Bday present. She had the 6plus and it was about to give out. So glad she loves her new phone!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Almost like New

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this for Christmas for my parents, it came and looked like it was brand new. I also got lucky and got a phone that had over 90% battery life

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Apple

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Will recommend all my friend to byu this type phone

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    No full disclosure

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice phone some of the features do not work as they should the gentlemen that sold us the phone did not disclose that the phone was used and it runs as if it has been used

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    Iphone 11

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a goof quality phone within a budget i hsd no problems so far

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    IPhone 11 Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a little bit of a challenge transitioning from an Android to an Iphone but now that I have, I love it!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Get the service plan!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought the phone after I broke my 16, I didn’t have insurance so I got a pre owned phone. They offered me the service plan and I declined, I really only needed it a couple of months till I get a new one. Change of plans, it stopped working after 12 days…

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    great phone

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This one did it's purpose and I will buy again. Great phone but the apple warranty will make it better.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Still awesome phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These phones are still awesome. Get a refurb and love them again. Perfect for teens with all the features without the large hole in your pocket

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Buy it!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this phone for our daughter and she loves the color and being able to have access to everything she needs!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Apple Ipone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it! Jt was supposed to come a few days after Mothers Day but it came before mothers day!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great customer service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was an awesome experience very nice employees, helpful and informative!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sam Lindenberg

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Knowing nothing about what i needed the two visit that i had to make for my purchase was i was helped with very pleasant individuals.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a good phone. I bought it from my kid. He’s 10. He’s happy with it so I guess it works for both of us.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pre owned 11

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Meets my expectations. Old phone had a home button. This is swipe up to open. Takes some getting used to and is not as responsive as the button is.

    I would recommend this to a friend