Customer Ratings & Reviews

Meets my expectations. Old phone had a home button. This is swipe up to open. Takes some getting used to and is not as responsive as the button is.

Worth the price and settings are great considering the model

My iPhone works as any have in the past. All functions are prompt and the vibrance is there, as well as the clarity. The speakers are loud too! Only downside is the 64gb memory

The Customer service was 10/10! I love our store and they will definitely be getting more business from us!

The phone works perfect and it arrived earlier than expected which is great! Came with a charger as well!

It was a gift I gave to my mom!! She is too happy and loves her new cell phone! I recommend this cell phone because it is very good!!

Better than expected. Very satisfied. I wasn't sure about a previously owned item , but its great.

I was skeptical on used iPhones, but Apple product have always been one of my favorites over all others. This is great phone to buy and will last you a few good years. Highly Recommend!

The iPhone 11 that I purchased was not a refurbished phone but a used phone. I went back to the Abilene Tx store to ask about if there was any warranty on a broken screen, and if not, how much the screen replacement would be and the customer service girl seemed irritated to help and even offer any solution at all. I then walked over to the Geek Squad rep and at least he was helpful and took the time to answer my questions. I then proceeded to find another location to fix the screen. I learned a valuable lesson though, pay the extra money and get refurbished products. The Best Buy website could be more descriptive of refurbished versus used differences.

Placed a order for a used iPhone 11 in EXCELLENT CONDITION.Love the fact that the shipping was quick but when I received it the box the phone was packaged in was damaged.The phone I received was not in EXCELLENT CONDITION there was scratches on the screen and on the outside as well

The phone was in good condition but the mic and speaker were broke so i have to get that fixed now. No telling how much more that will cost, so just make sure you check everything before you leave.

Good store, good service, great products. I will be back for more

Had to return it. The sensor wasn’t working. The screen kept turning black and it got hot charging and using it.

Awesome phone, works very well, battery life is very good

Our sales person was excellent. Kadree took time explaining and helping usbfind thevrighr phone

It works great and it looked new. Battery life is good I’m overall very pleased with it.

That works well, and no issues with charging, and keeping the charge

Definitely not worth the money for a refurbished phone

Working phone. Just sucks there is literally missing metal from the body.

Great phone, my father loves it. It was easy to set up. Looks like a new phone. Nice photo quality. The display screen looks new.