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Customer Ratings & Reviews

Your price for this item is $259.99

Customer reviews

Rating 4.4 out of 5 stars with 989 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.6 out of 5 stars

  • Camera

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers find value in the excellent condition and high-quality camera of this pre-owned iPhone 11, frequently praising its performance and ease of use. However, some buyers noted concerns regarding battery life and the condition of the screen, with a few reporting minor scratches. The phone's price point also received positive feedback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 35 Showing 681-700 of 989 reviews
  • Rated 4 out of 5 stars

    Pre owned 11

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Meets my expectations. Old phone had a home button. This is swipe up to open. Takes some getting used to and is not as responsive as the button is.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth the price and settings are great considering the model

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 11 works for me

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My iPhone works as any have in the past. All functions are prompt and the vibrance is there, as well as the clarity. The speakers are loud too! Only downside is the 64gb memory

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bought a preowned phone in store

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Customer service was 10/10! I love our store and they will definitely be getting more business from us!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love It!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone works perfect and it arrived earlier than expected which is great! Came with a charger as well!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 11!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a gift I gave to my mom!! She is too happy and loves her new cell phone! I recommend this cell phone because it is very good!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great option

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better than expected. Very satisfied. I wasn't sure about a previously owned item , but its great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Apple Forever!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was skeptical on used iPhones, but Apple product have always been one of my favorites over all others. This is great phone to buy and will last you a few good years. Highly Recommend!

    I would recommend this to a friend
  • Cons mentioned:
    Screen

    Rated 1 out of 5 stars

    Terrible Customer Service!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The iPhone 11 that I purchased was not a refurbished phone but a used phone. I went back to the Abilene Tx store to ask about if there was any warranty on a broken screen, and if not, how much the screen replacement would be and the customer service girl seemed irritated to help and even offer any solution at all. I then walked over to the Geek Squad rep and at least he was helpful and took the time to answer my questions. I then proceeded to find another location to fix the screen. I learned a valuable lesson though, pay the extra money and get refurbished products. The Best Buy website could be more descriptive of refurbished versus used differences.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    NO NO NO!!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Placed a order for a used iPhone 11 in EXCELLENT CONDITION.Love the fact that the shipping was quick but when I received it the box the phone was packaged in was damaged.The phone I received was not in EXCELLENT CONDITION there was scratches on the screen and on the outside as well

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Buyer do your homework when you are there.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone was in good condition but the mic and speaker were broke so i have to get that fixed now. No telling how much more that will cost, so just make sure you check everything before you leave.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    Used iPhone 11

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good store, good service, great products. I will be back for more

    I would recommend this to a friend
  • Cons mentioned:
    Battery life, Screen

    Rated 1 out of 5 stars

    Refurbished Phone Stinks

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to return it. The sensor wasn’t working. The screen kept turning black and it got hot charging and using it.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    My iPhone

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome phone, works very well, battery life is very good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    5 star experience

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our sales person was excellent. Kadree took time explaining and helping usbfind thevrighr phone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 11

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works great and it looked new. Battery life is good I’m overall very pleased with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 11

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    That works well, and no issues with charging, and keeping the charge

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Its ok

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely not worth the money for a refurbished phone

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    iPhone.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Working phone. Just sucks there is literally missing metal from the body.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone, my father loves it. It was easy to set up. Looks like a new phone. Nice photo quality. The display screen looks new.

    I would recommend this to a friend