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Customer Ratings & Reviews

Your price for this item is $259.99

Customer reviews

Rating 4.4 out of 5 stars with 990 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.6 out of 5 stars

  • Camera

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers find value in the excellent condition and high-quality camera of this pre-owned iPhone 11, frequently praising its performance and ease of use. However, some buyers noted concerns regarding battery life and the condition of the screen, with a few reporting minor scratches. The phone's price point also received positive feedback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 41 Showing 801-820 of 990 reviews
  • Rated 5 out of 5 stars

    Great item and looking forward to many good years.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item and looking forward to many good years.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good iPhone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really nice product !!! Had good luck in purchasing this phone

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Very Disappointed

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Purchase was seamless. I purchased online and picked up at the curb. However, my device only worked for 8 months for my refurbished phone. The iPhone 11 is not accepting updates. When I called Apple support and went through various self help steps with a Senior Tech. He referred me to Best Buy. While there I was getting the same error message I was getting at home when connecting to Itunes for IOS updates. I was not offered any other options before leaving with a 8 month old IPhone 11Pro

    No, I would not recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 4 out of 5 stars

    Great Gift

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There wasn’t any flaws with the phone and shipping was amazing. Pricing also wasn’t that bad either. Only flaw was you had to update it as soon as you turn it on.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Do not buy!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I DO NOT recommend any purchase from them when it comes to pre-owned or refurbished. Product looks nice from the outside but crapped out five months of having it and their geek squad couldn’t do nothing about it. I considered this purchase a lost cost. Never again!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    128g iPhone 11

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the iPhone 11 128g and the microphone is not working good. You need to be sure all work good before you delivered to the customer. I never come to buy against….

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Apple

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great phone.......................................

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Phone was in bad shape.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery was in very bad shape operating at 71% capacity. Phone speaker did not work.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    DON’T BUY

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone worked for three weeks and then stopped charging and does not turn on. Tried to return at store and wasn’t accepted because return policy is 15 days. Now I have a $350 brick!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    PHONE

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exactly what I needed, this product is very reliable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, also a fast & easy checkout!!!!!!!!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    5 thumbs down

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone wouldnt charge and was always dead. They said it was due to recent updates and apparently theres no point in buyin "older models" because with updates they will stop working and theres nothing they can do to fix it. They also cannot remove any updates that cause this problem.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    disappointing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awful experience! Phone was fine unil sim started not working. My carrier said the phone was blacklisted as stolen. This happened 7 months after purchase. Have appt today with Geek Squad. Not sure what they can do. I will never buy used again!

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Iphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone has not worked since we purchased it. Cant hear without putting the speaker on

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Contact info

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Satisfied w/iPhone 11 BUT had a problem w/info transfers. My current contacts were not transferred accurately . I had to re-do all contacts!

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    Battery condition

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has a battery life of 72 I don’t recommend I buy it for 350 dls

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Speaker stopped working after 1 week

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this for Christmas just a week or two ago and this speaker is now not working

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Disappointed teenager

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this phone for my daughter. And she cant even make a phone call where the person on the other end hears her. Its a bunch of loud static.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    It was fine! At first…

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We got the phone about two months ago and it was fine until it started glitching and acting crazy days after getting it. We took it to get it fixed but they said there was nothing wrong. It keeps acting up and glitching and we took it to apple instead and they said the phones quality isn’t that great which confused me because when i went about buying the phone it clearly said it was in good condition.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    activation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a good choice for easy activation , don't buy .

    No, I would not recommend this to a friend