Customer Ratings & Reviews

Battery life indicated there was an issue, small scratch on screen.

Hi, my phone stopped working after one month. I have TotalTech from BestBuy. Can Best Bey excange it? Thank you

This is for all old phones Not just for this one There were good ones. But they all have the same problem The battery will not charge but if it does, it only lasts you 15 minutes.

Only had the phone for 6 weeks and wont power back on. Best buy giving the run around and no support from anyone. First time i have purchased 4 phones from bestbuy as Christmas gifts then they pull this crap. Worst experience ever. Money is not a problem its the simple fact that they sold me their unwanted garbage and wont take it back past the 3o day return or whateve

I bought an iphone 11, it was not what i was specting. So many scratchs and it just worked 2 weeks (the 14 days they give us to return it) Now the phone doesn't charge,the battery needs to be replaced. 400 dollars to the trash.

This thing came with scratches on the screen and it will not load past the language setting, then it freezes. Best Buy needs to be more selective with the sellers they allow to partner with them. I'm returning to the store in a few minutes for a FULL refund!

It was having a lot of scratches which doesn’t commensurate with the price sold $400.00

Flawless, not a scratch or blemish on any part of this used phone. The battery still holds a good charge.

I was super disappointed with the battery health that Best Buy gave it only had 74% of health even though it’s refurbished

Using this phone since months and gifted to my cousin. He is enjoying it. Good Battery with good camera quality.

Charger not original, I thought it came with the original charger

Purchased for use overseas. We have the latest iPhone but wanted an older model whose controls would be familiar. Only problem - speaker had to be repaired. Just he price of buying an old phone.

Works as described. The phone came on time and in great condition. My daughter loves it.

It working perfectly and I recommend for any one who’s need affordable prices of iPhone.

The phone came at 81% phone health. A little bit pricey. But other than that works fine

Good condition, but there’s scratches on the screen.

This phone has a bad screen and geek squad said it needs to be replaced. People call and there is no sound. I would like it fixed or replaced. I assumed i was getting a new phone but must be used because i'm told warranty has run out. I just bought it in July. Please check into it,

Wonderful Christmas gift for my grandson, it was the one gift he didn't expect

I’d like to trade this in for something else. It’s in good shape but unfortunately the battery dies fast and it’s to small. I think I’d like a pro

Good and works well,best buy never disappoints on their services