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Customer Ratings & Reviews

Your price for this item is $259.99

Customer reviews

Rating 4.4 out of 5 stars with 990 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.6 out of 5 stars

  • Camera

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers find value in the excellent condition and high-quality camera of this pre-owned iPhone 11, frequently praising its performance and ease of use. However, some buyers noted concerns regarding battery life and the condition of the screen, with a few reporting minor scratches. The phone's price point also received positive feedback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 44 Showing 861-880 of 990 reviews
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    Phone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my phone, the employee needs more training how take care costumers

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dont worry about buying used / refurbished

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone works like it's new. No cosmetic wear and tear, is fast, and the battery life is 100 percent

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 3 out of 5 stars

    11EyePh

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Think the product is good for the price. Would consider buying again

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Total Fraud

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t buy used phone or open box, they stop working immediately. I would have give a zero star if there was that option.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Iphone 11

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the wide screen, i had the 7 before this one and much needed upgrade that’s for sure! But overall a great phone snd would recommend.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Meh

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It needed a new battery, it was just not well functioning

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Sold me a non working phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sold me a phone that doesn’t work. I was in the hospital for several days and could not activate the new phone. Now that I did they won’t honor the agreement so I’m out a $400 phone

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    An iPhone for Christmas

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the iPhone for my granddaughter; I was very excited to learn I could buy the Phone only. My granddaughter is very happy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good phone to have. And very light weight. Good

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Dont buy used phones from them

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    battery drains fast. I really regret this purchase

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    It is refurbished not new!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is refurbished. Though the website does not mention it! It was such an inconvenience :(

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Refurbished, not new

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tell all my friends to shop at Best Buy, but this time they have let me down. So disappointed that this item was not as advertised. It is refurbished. (Should have ordered directly from the manufacturer's website.) I even messaged their chat line and was explicitly told it was not preowned or refurbished. Embarrassed to give this as a gift. :(

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone calls sound terrible . People cant hear me on the other end… very terrible quality how did this phone pass inspection

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    i love ittt

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it works great, like a brand new phone and the battery lasted longer than expected when i picked it up !

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Unsatisfied Purchas

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Refurbished but still defective. Microphone doesn’t work properly

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone was damaged and paint was super chipped. Poor quality overall.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    REFURBISHED means it doesn't work. Beware.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been trying everything I can for a month now to get service to work on this phone and it just doesn't. Took it to the service carrier twice, talked to Apple, now I'm stuck with a piece of garbage that doesn't work and I'm out hundreds of dollars. Don't do it!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Have Best Buy Make Sure It Works Before You Leave

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unfortunately, the one I brought at Best Buy was defective. I brought it home. I charged it, but no charge light came on. After 1 & 1/2hrs, still didn't turn on. I took it back to Best Buy.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    iPHONE 11

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The volume on refurbished was too low took to Geek

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    my new phone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good and nice iphone working fine at this time i love it

    I would recommend this to a friend