Customer Ratings & Reviews

Battery life indicated there was an issue, small scratch on screen.

We got the phone about two months ago and it was fine until it started glitching and acting crazy days after getting it. We took it to get it fixed but they said there was nothing wrong. It keeps acting up and glitching and we took it to apple instead and they said the phones quality isn’t that great which confused me because when i went about buying the phone it clearly said it was in good condition.

Hi, my phone stopped working after one month. I have TotalTech from BestBuy. Can Best Bey excange it? Thank you

I bought an iphone 11, it was not what i was specting. So many scratchs and it just worked 2 weeks (the 14 days they give us to return it) Now the phone doesn't charge,the battery needs to be replaced. 400 dollars to the trash.

Battery was in very bad shape operating at 71% capacity. Phone speaker did not work.

Not a good choice for easy activation , don't buy .

Awful experience! Phone was fine unil sim started not working. My carrier said the phone was blacklisted as stolen. This happened 7 months after purchase. Have appt today with Geek Squad. Not sure what they can do. I will never buy used again!

Mobile is getting while using Microphone is not that good

This thing came with scratches on the screen and it will not load past the language setting, then it freezes. Best Buy needs to be more selective with the sellers they allow to partner with them. I'm returning to the store in a few minutes for a FULL refund!

It was having a lot of scratches which doesn’t commensurate with the price sold $400.00

This is for all old phones Not just for this one There were good ones. But they all have the same problem The battery will not charge but if it does, it only lasts you 15 minutes.

They make me pay 50$ to return the product that’s so disappointing

Flawless, not a scratch or blemish on any part of this used phone. The battery still holds a good charge.

Using this phone since months and gifted to my cousin. He is enjoying it. Good Battery with good camera quality.

Got this phone for my daughter. And she cant even make a phone call where the person on the other end hears her. Its a bunch of loud static.

I DO NOT recommend any purchase from them when it comes to pre-owned or refurbished. Product looks nice from the outside but crapped out five months of having it and their geek squad couldn’t do nothing about it. I considered this purchase a lost cost. Never again!

Phone has not worked since we purchased it. Cant hear without putting the speaker on

Charger not original, I thought it came with the original charger

The phone wouldnt charge and was always dead. They said it was due to recent updates and apparently theres no point in buyin "older models" because with updates they will stop working and theres nothing they can do to fix it. They also cannot remove any updates that cause this problem.

The phone came at 81% phone health. A little bit pricey. But other than that works fine