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Customer Ratings & Reviews

Your price for this item is $259.99

Customer reviews

Rating 4.4 out of 5 stars with 990 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.6 out of 5 stars

  • Camera

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers find value in the excellent condition and high-quality camera of this pre-owned iPhone 11, frequently praising its performance and ease of use. However, some buyers noted concerns regarding battery life and the condition of the screen, with a few reporting minor scratches. The phone's price point also received positive feedback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 45 Showing 881-900 of 990 reviews
  • Rated 5 out of 5 stars

    Review

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone works well, wouldn’t expect anything less. Recommend to purchase!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phone

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They weren't good and especially if you don't have insurance to replace your phone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good phone quality it works fine battery not bad at all

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t buy!!!!!! Its defective iphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The worst iphone ever. Doesnt even work. I bought it as a gift to take overseas and then when i get there a month later, and doesnt even work. Am sooooo upset and best buy says i cant even return it or get it exchange. I felt sooooo cheated!!!!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    DO NOT BUY

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The items came defective and they ran a diagnostic on it but nothing showed wrong. Overheats and shuts off. Didn’t get refund or exchange. HORRIBLE EXPERIENCE

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    no warrany

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    lost my phone on firdt day didnt have no insurance

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Speakers defective

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my mom. The speakers are defective/ sound like the phone is in a tin can. I would think this would not have passed Best Buy QC. I am worried what else is wrong with the phone.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Iphone

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone was dirty and cracked. Was a waste of time to buy the phone. They did take care of the return process which was good.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    iPhone was not working

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The iPhone did not work during calls. The voice was not passing through. Caller on other end could not be heard. I will return this phone and purchase on Amazon instead.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    DO NOT BUY

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was not unlocked it was set to a carrier!!!!! Did not work

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Never get item can’t review the

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never get item my item was misplaced are was delivered to some one else and best refused a replacement are anything

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don't get a used iPhone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The microphone didn't work. No one could hear when I make a call. The whole point of a phone.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Too Big, Too Heavy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too big and too heavy. Doesn't fit in a woman's front pants pocket, and if put in the back pocket, weighs down the garment.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not Good to buy refurbished phones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone was not as good as I had hoped. It appears to be quite old, and the back frame is scratched.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Pre-Owned iPhone 11

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone heats up when charging. I was trilled at first to find an affordable price, but o my I'm suffering the consequences.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The pre-own has way deeper wear and tare. It was more than cosmetic scratches

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Misrepresented

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I asked for a 128gb and was given a 64gb whilst paying the price for a 128gb phone

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Buy Beware!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nightmare! The e-sim was broken / no way to tell until you go to connect.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Hate iphone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone didnt function properly from the minute i bought it

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    iPhone 11

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No cox plastic case was cracked phone covered in scratches

    No, I would not recommend this to a friend