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Customer Ratings & Reviews

Your price for this item is $229.99

Customer reviews

Rating 4.4 out of 5 stars with 1007 reviews

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Rating by feature

  • Display Quality

    Rating 4.6 out of 5 stars

  • Camera

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers are satisfied with the overall performance and condition of the Pre-Owned Excellent iPhone 11, as well as its camera quality, price, and ease of use. Many appreciate its speed and find it suitable as a first phone. However, some customers have expressed concerns about the battery life and screen issues, while others have noted scratches.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 10 Showing 181-200 of 1,007 reviews
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Scratches

    Rated 5 out of 5 stars

    Pre-owned iPhone 11

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    amazing quality, looked new, and scratches are barely noticeable!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    Apple phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone at a great price. Easy to use. Awesome camera. No scratches or dents . The phone was like new

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Makana nkayilo

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like your shop, your items are very good quality

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use, Price

    Rated 5 out of 5 stars

    Cell phone review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far it’s a good phone, works as it should, I think it was a great buy so fair

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    I phone 11

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great in good condition like a new I recommend who wants a good phone

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this phone for my brother and he loved it! I personally have the 13 but I helped by upgrading him from the iPhone 8. I hope you all give this a chance and go for it it’s worth the money

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Great Job

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed this item for an upcoming vacation trip. The item was in stock, in an excellent condition. The sales representative was knowledgeable and helpful, I bought a complete package of additional accessories. My transaction was low friction and accomplished without delay. Thank you Best Buy

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    iPhone 11 used

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and good condition in the time purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone in great condition price ainr bad for what u get

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellency

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works amazing, im perfect condition, overall couldnt be happier with the apple iphone. I love it!

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Overall performance

    Rated 5 out of 5 stars

    Like brand new.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No complaints. Like brand new. My son use it and no issues at all.

    I would recommend this to a friend
  • Pros mentioned:
    Condition
    Cons mentioned:
    Scratches

    Rated 5 out of 5 stars

    Iphone 11

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone was in great working condition no scratches or dents everything working geat

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    New phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is everything I thought I would be an more without the cost of being a 13,14 or 15

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Ease of use

    Rated 5 out of 5 stars

    iPhone 11 Unlocked

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was in a very good condition everything worked great.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    What does Geek certified mean??

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Poor battery. Certified does not include battery check so be careful, I recently purchased 2 refurbished certified phones and both had poor batteries. Thankfully one was under the 15 day warranty and the other did not and had to buy a new battery fir 90$. The other thing I found out is that we cannot buy a warranty from the certified phones from Geek.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    K ward

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is working like it’s new. I haven’t had any problems and I appreciate the guy who sold them to me

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 4 out of 5 stars

    Great buy

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone. Got it for my son and he loves it. I would definitely recommend this phone.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Business owner

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I already have the same iPhone and it works great. This is the same so I expect it to work well

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    awesome!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great phone! Works very well. Older version of the phone but still works great!

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    battery for preowned ...

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the form, still prefer the 11's form factor over newer ones (I like the rounded edges). Generally a decent deal from Best Buy, screen in good condition, no deep scratches. BUT, the battery is only 77% and you can't check before you buy. You would think they intake process / evaluation would be better instead of selling something that iOS immediately tells you "the battery should be replaced" I have Total Tech this year, so no restocking fee ... trying to decide between returning/buying another (rolling the dice) or waiting for the 90 day warranty to see if it gets worse. If I had to do it again, I'd probably buy renewed from Amazon as at least there is promise of battery level.

    I would recommend this to a friend