Customer Ratings & Reviews

Great phone. Got it for my son and he loves it. I would definitely recommend this phone.

The phone is working like it’s new. I haven’t had any problems and I appreciate the guy who sold them to me

Veey satisfied with the product and yhe service when purchasing.

so far good, still learning the phone. time will tell

This iPhone had minimal visible scratches and works great.

Very good, came in in good condition, but the battery health percentage was under 80% I do recommend for any other buyers

I already have the same iPhone and it works great. This is the same so I expect it to work well

Phone dame with no scratches and fast! I wanted a new phone for around christmas and this was a good option will use in the future

We bought this for our son who was at college and had his previous phone broken. So this was kind of an emergency purchase for us. The phone as such is in very good condition and he was able to set it up. The issue is with the phone's microphone. My son uses airpods most of the time so he never tested the phones microphone. After a week, he realized that the microphone was not working when his airpods were out of charge. Since he was at the college, he couldn't take it to a BestBuy Store. While on fall break we took the unit to the store and they said that it is out of exchange/warranty and won't replace/fix the unit. Even though the site mentions 90 day Manufacturer Warranty for Parts and Labor, when we went to the Apple store they said the phone is not covered and has expired warranty. Now we are stuck with a phone that doesn't have a working mic. I would suggest for anyone planning to buy a refurb unit to test it thoroughly as soon as you get it so you don't end up with a semi useful phone. Pros: Fast ship/delivery of the product, phone looks new, worked out of the box. Cons: Best Buy should have checked the microphone for call quality before shipping the unit. Should say warranty not included instead of mentioning 90 day warranty.

It was worth paying an extra $9.99 so item could arrive the same day. The phone is pre-owned but still working fine. I have not had any issues with performance.

great phone! Works very well. Older version of the phone but still works great!

Quite an improvement. Marco was terrific in explaining and his extensive help on making more productive and easier to use for me. A great example of a 5 star employee!!

Phone was in great condition ! Works as it should! And the price was great too!

This phone was in excellent condition as advertised. I have had no issues. Easy setup and transfer of data from my old iPhone 8+ to this iPhone 11.

I purchased the 11 to replace my 8. The phone works great. I purchased a Lifeproof case on Amazon because Best Buy no longer carries them so it would fit better in my pocket. and I had that case on all my phones. The phone is about an inch longer than the 8. Pictures look good too.

I’m happy with my purchase as I have been with everything that I have gotten from Best Buy! Thank you for providing me with great quality items!

very fair price, excellent phone. best buy will always be my first choice for electronics.

Great phone for the price, camera works great and battery is perfect as well

It worked perfectly fine and was super easy to order and pick it up.

Phone was in excellent condition I got it for my dad phone he broke his phone and the worker helped me alot and found us the right phone !!