Customer Ratings & Reviews

Fantastic buy. I love everything about this phone. you should absolutely get one for you or your loved one

Phone looks new and has great battery life. Best Buy was very helpful setting up the phone.

This iPhone had minimal visible scratches and works great.

Phone was in great condition ! Works as it should! And the price was great too!

pre-owned iPhone 11 working good fair price for the model

very fair price, excellent phone. best buy will always be my first choice for electronics.

Phone was in great condition and i was able to receive it quickly

My son loved it, really good phone. Battery last long charges fast, doesn't stick when moving the main screen.

Good quality. Great price for the product came with Apple TV and Apple Music free trial

I purchased the 11 to replace my 8. The phone works great. I purchased a Lifeproof case on Amazon because Best Buy no longer carries them so it would fit better in my pocket. and I had that case on all my phones. The phone is about an inch longer than the 8. Pictures look good too.

Great gift for my mom, she love it! So far she hasn’t had any issues with it

Poor battery. Certified does not include battery check so be careful, I recently purchased 2 refurbished certified phones and both had poor batteries. Thankfully one was under the 15 day warranty and the other did not and had to buy a new battery fir 90$. The other thing I found out is that we cannot buy a warranty from the certified phones from Geek.

This refurbished iPhone has been great. And It was super easy to transfer content.

Good phone. This was an upgrade for my mom and she is very pleased with the phone.

It was worth paying an extra $9.99 so item could arrive the same day. The phone is pre-owned but still working fine. I have not had any issues with performance.

10 out of 10 great customer service when I went to pick it up, these our my brothers first phones and they love em!!

We bought this for our son who was at college and had his previous phone broken. So this was kind of an emergency purchase for us. The phone as such is in very good condition and he was able to set it up. The issue is with the phone's microphone. My son uses airpods most of the time so he never tested the phones microphone. After a week, he realized that the microphone was not working when his airpods were out of charge. Since he was at the college, he couldn't take it to a BestBuy Store. While on fall break we took the unit to the store and they said that it is out of exchange/warranty and won't replace/fix the unit. Even though the site mentions 90 day Manufacturer Warranty for Parts and Labor, when we went to the Apple store they said the phone is not covered and has expired warranty. Now we are stuck with a phone that doesn't have a working mic. I would suggest for anyone planning to buy a refurb unit to test it thoroughly as soon as you get it so you don't end up with a semi useful phone. Pros: Fast ship/delivery of the product, phone looks new, worked out of the box. Cons: Best Buy should have checked the microphone for call quality before shipping the unit. Should say warranty not included instead of mentioning 90 day warranty.

The whole process was easy! I did pick up at store option, becsuse i was in need a phone, and am impatient with new stuff like this. everything i was seeing was 2-3 days out, not at best buy, they had this ready to go! (refurbished) (like new) section and same day pick up! I jumped! Love it!

Very good, came in in good condition, but the battery health percentage was under 80% I do recommend for any other buyers

Great phone. Got it for my son and he loves it. I would definitely recommend this phone.