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Customer Ratings & Reviews

Your price for this item is $229.99

Customer reviews

Rating 4.4 out of 5 stars with 1007 reviews

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Rating by feature

  • Display Quality

    Rating 4.6 out of 5 stars

  • Camera

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers are satisfied with the overall performance and condition of the Pre-Owned Excellent iPhone 11, as well as its camera quality, price, and ease of use. Many appreciate its speed and find it suitable as a first phone. However, some customers have expressed concerns about the battery life and screen issues, while others have noted scratches.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 12 Showing 221-240 of 1,007 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Used I Phone 11

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good condition and worked great for our use. I would certainly buy used this again.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    A little too big

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a nice phone, but it's a tad too big and bulky. Lots of drops and you may have to get a new phone holder to hold it. I went from an iPhone 6 to the 11. Dropped it a couple times since I purchased it 3 months ago, now there is a line on my screen. Super annoying seeing as how I have a case and screen protector on it.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Refurbished phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the phone to use overseas and it worked perfectly.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Perfect Phone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the 11 to replace my 8. The phone works great. I purchased a Lifeproof case on Amazon because Best Buy no longer carries them so it would fit better in my pocket. and I had that case on all my phones. The phone is about an inch longer than the 8. Pictures look good too.

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Price

    Rated 5 out of 5 stars

    iPhone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone was in great condition ! Works as it should! And the price was great too!

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Iphone 11

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great condition at an affordable price. Much better than expected.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Iphone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is great. I gave it to a young man that didn’t have a phone. He loves it. Thank you Best Buy!

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Price

    Rated 5 out of 5 stars

    iPhone 11

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very fair price, excellent phone. best buy will always be my first choice for electronics.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Satisfied

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The whole process was easy! I did pick up at store option, becsuse i was in need a phone, and am impatient with new stuff like this. everything i was seeing was 2-3 days out, not at best buy, they had this ready to go! (refurbished) (like new) section and same day pick up! I jumped! Love it!

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    A+++++

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device for the price The phone is in excellent condition

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Phone

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The purchase was immediate. The packaging in excellent condition. The phone in excellent condition without scratches. Excellent purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Daughter wanted iPhone

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a phone for my daughter. She absolutely loves her new phone and the speed it has

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Truly a life saver

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My sister phone was broke and best buy came in clutch and help us get a phone quick and pianless

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 11

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The iPhone 11 is a solid, affordable option for basic users but lacks modern features like 5G, a high-refresh-rate OLED display

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Price

    Rated 5 out of 5 stars

    iPhone 11

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality. Great price for the product came with Apple TV and Apple Music free trial

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    I got the BEST BUY

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as if it’s brand new ! No scratches no marks , my son needed an upgrade and this did the trick ! Will upgrade again !:)

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Refurbished phone

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It work really good, I'd recommend it to anyone who is looking for a phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refurbished Phone Good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Condition refurbished phone. No issues. We needed a reasonable phone for my daughter at the last minute before a field trip. The iPhone refurbished has had no issues. Battery life seems to be great . It was nice to be able to pick up immediately instead of wait for shipping from other options

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    iPhone

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfectly working since we bought it! Plus it was a cheaper deal with open box.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery was fast and it works perfectly, like brand new.

    I would recommend this to a friend