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Customer Ratings & Reviews

Your price for this item is $229.99

Customer reviews

Rating 4.4 out of 5 stars with 1008 reviews

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Rating by feature

  • Display Quality

    Rating 4.6 out of 5 stars

  • Camera

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers are delighted by the overall performance and excellent condition of the Pre-Owned Excellent iPhone 11. Many appreciate the camera quality, price, and ease of use. However, some customers have expressed concerns about the battery life and screen issues. While some reported scratches, others stated that the phone arrived without any visible damage.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 18 Showing 341-360 of 1,008 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    A great purchase

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This article is great, This article is great Without a doubt, I would buy it again.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Mostly satisfied

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the phone but charge isn’t lasting as long as I would like.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    Refurbished I phone 11

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery life critical. Almost useless. The counter sales led me to believe it was either a new battery when it was refurbished or it was functional.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    GREAT

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great device. Worked great. Did have a small scratch but works great.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    R BRYSON REVIEW

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone works great and has a very sharp screen. I am happy with this purchase!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for a new iPhone for my wife to replace the one she had. We purchased a pre-owned and she loves the phone.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life, Screen

    Rated 1 out of 5 stars

    do not buy until after reading

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    when not even given the chance to know whats wrong with the phone you know already theres a red flag. phone screen has a glitch on it that needs to be fixed and wasnt mentioned and the lady on the phone lied saying it didnt have any scratches and was almost new yet that wasnt the case and the phone did have scratches and nicks of the metal around the side and 2 hard scratches on the screen. the battery life was at 77 persent and it was a little expected but still they told me that wasnt the case but i couldnt check it out at all untill after i bought he phone. even after i got the phone they charge you 45 dollors to return it if anything is wrong witch doesnt make sense and just shows that they themselves arent sure eother woether what you are buying is good. if you want an iphone 11 dont bother asking them whats wrong with the phone as they will not actually know and will lie.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great phone at a great price!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very happy with my new pre owned iPhone 11. It's just like a brand new phone and having no issues with it. A brand new phone was out of my price range.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    First time iPhone user

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am a first time iPhone user. So far everything has been great, wish I would of switched over sooner.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    iPhone

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work and in great condition,didn’t have any problems

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    would recommend

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great phone for great price no problems with it easy to set up

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    iPad Air

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow! It’s efficient, light and easy. Absolutely loved it!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    iPhone 11

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my iPhone. It’s super easy for me to use I’m not very tech Savvy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Recommend

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a phone ASAP NO ROCKY, used but no cracks or scratches, low price anddd!!!! The battery life is still at 87! Thats a steal! I recommend if u knew a phone real quick and if u cant care about the iphone numbers

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    iPhone

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Grabbed this for my daughter it being her first iPhone. She loves it!

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Great condition

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looked like new, and didn’t see a single scratch, although I wish it had a better battery health since I got it at 82% health.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Good deal for the money.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone, just wish the battery life was better.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    Check the capacity of battery before purchasing.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m pre paid with Verizon so I purchased an IPhone 11 (certified) and it was sold to me at the store without the life of the battery being checked. It wasn’t staying charged long so I went into the settings and found the battery life was only 77% capacity and the life of the battery was degraded. I took it back twice to Best Buy and they could not replace the battery. They had no technician there to do this and told me I could exchange for another type of IPhone (there were no IPhone 11’s available)or go to an Apple store for a battery and would be charged ,geeesh!! I ended up letting Best Buy keep the IPhone 11 ,took my SIM card with me and put it back in my little IPhone SE I’ve had for about 7 years which has 97% battery life .

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good but

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far the phone has worked great I’ve had it for over a year now and it’s worked great

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 4 out of 5 stars

    Iphone 11

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The item i bought was perfect even if it was pre owned. Works perfectly and the price was good.

    I would recommend this to a friend