Winter SaleEnds 1/19. Limited quantities. No rainchecks.Shop now

Main Content

Customer Ratings & Reviews

Your price for this item is $329.99

Customer reviews

Rating 4.4 out of 5 stars with 238 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.6 out of 5 stars

  • Camera

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers are delighted by the excellent condition and performance of this pre-owned iPhone 12, praising its functionality, camera quality, and attractive price. Many appreciate the phone's features and ease of use. However, some customers reported concerns about battery life and the presence of minor cosmetic imperfections on a few devices.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 238 reviews
  • Rated 5 out of 5 stars

    Iphone 12

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's working good! Love the features snd vivid colors.

    I would recommend this to a friend
  • Cons mentioned:
    Screen

    Rated 4 out of 5 stars

    Hot Stuff

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good phone. Gets a little hot at times. Touch screen doesn’t always work. I have to touch it multiple times

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    WORTH IT!

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best phone I’ve ever owned! It arrived early to me, and it was in mint condition! Best deal I found out of any other business too! I couldn’t be happier with my new phone!

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Very good

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing it was a really nice phone no scratches no nothing

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Iphone

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone works good other than the battery dies quickly when using an app

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great value

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice phone. The battery life isn’t the best but overall worth it

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Perfect for the price!

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I brought it for my son,there’s no complaints Guy’s if u need a phone don’t hesitate to buy it

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Awesome phone

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone comes as advertised! I got this for my daughter (I am an android guy) and she really loves it. What I love is it looks brand new and works like new; the price was about half of a new iphone 13 128G.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Preowned, but in great condition.

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Preowned, but in great condition. Staff was friendly and patient while he showed me actual phone sizes. I am happy with my selection. I haven't used the camera enough to judge its quality.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    So glad I purchased a pre-owned Apple iPhone12!

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great phone! I was nervous about buying a pre-owned phone, but no worries. Looks like a brand new phone and charges to 100%. Great decision on my part!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    iphone 12

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This pre-owned iPhone works fine, is a great value, and takes great pics.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Great purchase

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Flawless iphone no damage not one scratch. Was skeptical about purchasing a used phone but this turned out to be a great buy.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Great 1st time phone

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice first time phone for my teen daughter. Easy for her to find things that she needs. Came in excellent condition. Only issue is the battery storage life.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it. Its fast, lots of memory, and works perfectly. The 1st one I got kept shutting off, but I returned it and they sent me a new one

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Decent phone

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality, although it says unlocked but my carrier said it wasn't

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Iphone

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It came early and in good shape. The color was nice. It was just we were looking for.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Fast shipping and better prices.

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best gift purchase ever. Phone was received just like it was new. So happy with this purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Comment

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had my iPhone for over a year now and I haven't had any problems with it.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    questionable quality for Pre-Owned iPhone 12

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased a Pre-Owned iPhone 12 5G 128GB to replace my daughter's broken iPhone 12. Despite BestBuy's pricing being about $100 more expensive, I decided to purchase from BestyBuy expecting higher quality than other vendors. When charging the unit at home, the message pops up that there's water damage. Instead of the 5G logo, the LTE logo shows on the top.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Its great but could be better

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only issue i have is the battery health percentage is at 84 which isnt that bad. Other than that its amazing

    I would recommend this to a friend
Sponsored