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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 879 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.7 out of 5 stars

  • Camera

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers are positive about the overall performance and condition of the Pre-Owned Excellent iPhone 12 5G 64GB (Unlocked), as well as its camera quality, functionality, and price. Some customers have expressed negative feedback regarding the battery life and screen, while others have mentioned scratches, storage limitations, and charging issues. Overall, the phone seems to be well-received for its features and value.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-220 of 879 reviews
  • Rated 5 out of 5 stars

    Good to Go

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was needing a dependable phone and this was it. Let it charge and transferred my info. It was then Good To Go. Thanks

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Great refurbished Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this refurbished phone a little over a month and I can say the only slight downfall is the battery life. Although, this was to be expected with a refurbished item. The change from my previous phone to this was simple and easy.

    I would recommend this to a friend
  • Pros mentioned:
    Quality

    Rated 5 out of 5 stars

    Best Buy rocks

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone I was a little worried because it’s was pre owned but it turned out to be great so am buying another one thank you BEST BUY

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 11

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very Help and knowledgeable of the IPhone 11 my daughter love her new phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome product

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it Very good very good very good very good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Gift

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my husband for Christmas and it is great. I love how clear the screen is and he loves it as well. Phone works great and was in amazing condition

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    How easy

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    How easy it was to look online and find what was available at a very good price. Even easier to actually go to our Best Buy and see it before we were committed to the purchase. Yes, we were given several options while we made the decision. But we were not pushed into something we would be remorseful for after the deal was done.Still learning alot about its features and enjoying this upgrade.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ms.Green

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchase the Apple phone for my Grandson's Christmas gift. I have not had any problems with the buying phone and no complaints of the quality.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Awesome phone!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a used iPhone 12 it was stated that it was in a good condition, but when we got the phone it's in an excellent condition it looks like a new phone. I am very happy with the phone.

    I would recommend this to a friend
  • Cons mentioned:
    Screen

    Rated 4 out of 5 stars

    Happy with purchase

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone is just as described on the Best Buy Website, apart from a crack on the screen. overall in great shape for a refurbished Pre-Owned iPhone.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 4 out of 5 stars

    iPhone

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very great reliable need asap and was well accommodated. No scratches like new.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    great working phone like new

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    overall looks great and works great! It is like new,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Decent iphone

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good iphone that works and has the basic functionality

    I would recommend this to a friend
  • Pros mentioned:
    Functionality

    Rated 5 out of 5 stars

    Iphone 12

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best purchuse . My daughter broke her phone and i was not able to purchase a brand new phone the price was beautiful and the ease of using progressive leasing to make this pir huse was wonderful paid 43 dollar to walk away with the iphone 12 couldnt ask for a better purchase

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    iPhone 12

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well. In good condition. It seems larger than I thought it would. It’s replacing a 12 mini and doesn’t fit in places as easily. It’s easier to use with my big fingers.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 4 out of 5 stars

    Good pre-owned IPhone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is good, no visible imperfections. It does not swipe as easily as it should. Other than that, there are no issues. I did just get the phone a couple weeks ago.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy with purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this iPhone in the last 1-2 months and it has worked well without any major issues so far. There were a few dings in the phone but that’s to be expected since it is pre-owned. The only issue I’ve encountered so far is the phone not ringing when called. I haven’t been able to fix it yet but found a work around for now until I can bring it somewhere to have it looked at. Overall happy with the phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great iphone

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works amazing, like new no problems. Would definitely recommend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Phone

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone, easy to connect and transfer data.Was paid off in 3 months , thanks to progressive leasing

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Scored a Winner!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased late November of 2024. Immaculate condition and my daughter loves it. Great deal and stress free.

    I would recommend this to a friend