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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 881 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.7 out of 5 stars

  • Camera

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers are positive about the overall performance and condition of the Pre-Owned Excellent iPhone 12 5G 64GB (Unlocked), as well as its camera quality, functionality, and price. Some customers have expressed negative feedback regarding the battery life and screen, while others have mentioned scratches, storage limitations, and charging issues. Overall, the phone seems to be well-received for its features and value.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 26 Showing 501-520 of 881 reviews
  • Rated 5 out of 5 stars

    No issues

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For being a preowned product, I was skeptical of purchasing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great starter phones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, reasonable cost. The phones were in what I would consider excellent condition for being used or refurbished.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works and looks like new

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this iPhone cheap, great deal for my mom, and it’s like new! Works great. What else do you need? I will get another one for my dad

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 12

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got a used phone for a great price, gurnne gave great service

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Cheaper is always more expensive in the long run.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The excellent conditions do not determine the battery life, which I was unaware that after the phone reaches less than 80% it begins to act like it has a mind of its own. Cheaper is always more expensive in the long run.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Brand new feel and look

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It feels and looks brand new. Good phone, good price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect backup phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brilliant colors. Easy to use. Great price and excellent quality.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Good condition

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good condition, no scratches, no bumps, no stains.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iphone review

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great buy no issues at all ! bought it for my 14 year old son and he loves it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pre-Owned I Phone 12

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very happy with my purchase of the pre-owned I phone 12 from Best Buy. Best Buy guarantees that I will be satisfied with my purchase or my money back. I also have a warranty plan thru Best Buy as a member. I go no where else for my product when purchasing Apple items.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was skeptical but my son has been using it for over a year with no issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 12

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a pretty good phone. I really like the camera.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great deal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service there was easy, quick and wonderful. I’m enjoying the phone now as we speak I thought it was gonna be hard to use, but it’s actually easier than using my android.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Bien

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    El cel está prácticamente nuevo! Lo malo es q la batería no le dura ni 20 minutos.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works like a charm, thank you best buy, I’m glad I brought it here

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    The best buy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best condition like New one , no demage good screen

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Good but battery

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good condition but battery life percentage was at the percentage to replace battery have to charge it more thru the day doesn’t last all day and I am not a game or video watcher.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Iphone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good phone for the price. I bought it for my son and he loves it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good iphone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Picture is clear sound is great nice price

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It’s the best second hand phone.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s the best price. I really liked it, it’s an open box, but it’s just kept safe.

    I would recommend this to a friend