Customer Ratings & Reviews

Excellent thanks too Best Buy you guys are amazing

This is so amazing service from Best Buy. All the staff and produce and open Box item is very useful and affordable to use iphone

It works perfectly fine only thing is it gets hot sometimes

Had this phone for almost 6 months and it runs perfectly. It’s amazing for the price never once had any issues with anything!!! Very trust worthy.

I bought this phone on 3/22 and it stopped charging on 4/28. As a total tech member, I brought it in to be fixed but they were not able to correct it or replace it as the warranty goes through Apple which starts on the original date of purchase for the phone bought new and not used. So if anything goes wrong with the phone you buy, you are screwed. I would definitely 5 star the Geek Squad staff and manager who spent over an hour trying to help me fix the phone. So it’s bad luck that the phone went bad as these are not certified only “checked” to be functional. The phone worked fine for those four weeks. Learning lesson for me not to buy used from Best Buy as it’s not covered by any protection against faulty equipment and now I’m out the money I spent.

I use this phone daily and I like it a lot. It looks great and has good performance. If you are an anrdoid user and on the fence about iphone, do it, It's 100% worth it! Battery came at 100% capacity. Very happy with my purchase

A refurbished phone at a non refurbished price. I am always hesitant to make a purchase on anything that is refurbished and not BNIB. Especially electronics. So i went ahead and made the purchase of a refurbished i phone 12 . I thought it would be the same , if not , just a difference i wouldnt even be able to notice. Instead, i find myself saying , “where did all my battery go” just about every day , if not twice a day. And othrr little instances that i feel wouldn’t happen had i not purchased “refurbished” . Maybe I’m wrong , but either way this i phone has battery issues and i am going to stick to my policy from now on. Especially when there is very little of a price difference to start with. Its my fault for not being patient but the phone still sucks none the less.

Came as expected, works great. No issues, like new.

Good condition and it has a good percent of battery life.

I received it in a timely manner. Set up was really easy.

The refurbished iPhone 12 arrived with noticeable cosmetic flaws, which I expected to some extent. However, after just one month, the charging port began to malfunction, making it difficult to charge reliably. While the phone functions well overall, the quality control for refurbished devices could be better. A disappointing experience considering the investment.

David was excellent in customer service and knowledge of product

Best sale person so helpful I have not been to Best Buy in years and I am so happy I recently went back it’s sick an amazing place .. I have been in once a week since back thanks you to the awesome sale person helped me .

The phone is in really good condition The employees were so nice to help me

I was very excited when I received the phone and everything said about it was true

There are more new iPhones out there but I love the iPhone 10 and 11

You guys are doing a really really good job customer friendly nice teamwork

Met all of my expectations. I was able to connect to my carrier and transfer all of my apps/data from my iphone 8 via bluetooth without any problems.

It’s amazing I sent it to my sister in our country she likes it very much

Great new to us phone! With the help of Best buy Employee we purchased a refurbished iPhone and you would never know it wasn't brand new- very helpful staff lead us in the right direction!