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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 882 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.7 out of 5 stars

  • Camera

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers are positive about the overall performance and condition of the Pre-Owned Excellent iPhone 12 5G 64GB (Unlocked), as well as its camera quality, functionality, and price. Some customers have expressed negative feedback regarding the battery life and screen, while others have mentioned scratches, storage limitations, and charging issues. Overall, the phone seems to be well-received for its features and value.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 31 Showing 601-620 of 882 reviews
  • Rated 5 out of 5 stars

    Pre-owned IPhone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    so happy this was available at the store! Well worth the price!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It just works

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The refurbished phone worked without any issues. However I did see some areas where tiny bit of glue squeezed out between the case and screen. Barely noticeable though.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Iphone 12

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great no problem works good no issues will recommend

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    iPhone 12 64 gb

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    IPhone 12 with 64 gb space is not enough to use a phone practically. System downloads takes almost all of the space. Nothing left for your ICloud download.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Pre-owned iPhone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s in good shape. It’s my mom’s. She’s not tech savvy, but she can work it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    IPHONE 13 Pink Color

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The item was in very good condition. Worth the buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Iphone

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loveeee my cellphone perfect size and really good camara

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    Don’t recommend used phones from Best Buy

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone was in good shape no scratches no cracks, but the battery life on this phone is gone, it takes for ever to charge, the battery drains super fast and if I even get my phone to answer a text message when it’s charging my battery will drain instead of charge, very disappointing for $400 thumbs down for me…

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still not very good battery life and not much faster than the IPhone 8 I had

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cell phones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought the new phones as a gift and they are loving it. Great purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Services

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful service they were very kind and helped me with my purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pre owned

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was in Good condition, I recommend this to ky friend

    I would recommend this to a friend
  • Cons mentioned:
    Screen

    Rated 1 out of 5 stars

    Never buy refurbished again

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone last only a few months the screen is completely full of lines and turn pink the phone had no water or any damage I guess big mistake I ll never buy a refurbished again. Waste of money

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good for my kid

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Some scratches on the body. But I guess it’s fine for the price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 12

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything works good and the price was amazing for the phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Idk

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were helpful and had the item/purchase I was looking for

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pre-owned Iphone 12

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice but had some trouble with getting FaceTime to work so I returned it. Maybe it was on my end, so I just returned it for the iphone 11pro.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The most advanced dual cameras system ever on iPhone. Durable design. Superfast 5G and much more!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Refurbished Phone Review

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as intended, no issues, and excellent customer service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My son's replacement device

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really appreciate the associate who guided my purchase options and paired the right accessories. My son will enjoy. Insurance on site would have been appreciated.

    I would recommend this to a friend