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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 882 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.7 out of 5 stars

  • Camera

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers are positive about the overall performance and condition of the Pre-Owned Excellent iPhone 12 5G 64GB (Unlocked), as well as its camera quality, functionality, and price. Some customers have expressed negative feedback regarding the battery life and screen, while others have mentioned scratches, storage limitations, and charging issues. Overall, the phone seems to be well-received for its features and value.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 32 Showing 621-640 of 882 reviews
  • Rated 5 out of 5 stars

    Gift

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a nice surprise for my granddaughter Christmas gift

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love older models better

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good!! Great value! Purchased for my son for his bday

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Best iPhone

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great cell phone, better than the iPhone 15 I recommend to all my friends

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    BB review

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product but the price could’ve been a little cheaper because it’s not an iPhone 15

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone worth getting

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always buy the year or two older phone because it’s cheaper and just makes sense. This was very much worth it and a great upgrade from the 8 I had. Lol.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good price

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good, minor setbacks with setup the device but that was between tmoble and Apple. Nothing to do with best buy. There were several crashes on the device. I was going to return it and try and purchase another one but it was around the holidays. For the price you couldn’t beat it and he seems happy with the purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t know the thing was good bro. Why do you have a character minimum this ain’t an essay for school bro.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Working Great

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two months in, still working perfectly. I might buy one for my Sister.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    iPhone ripoff

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price but phone storage keep showing wouldn’t buy again

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Manager

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hi this is very good phone I like that thanks so excellent

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    This phone is really good condition .

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this phone. This phone is very good condition

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Do not recommend.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone does not charge at all. Super disappointed as this is my 2nd attempt buying a phone in “excellent condition” on best buy’s site.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Ok

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good , being refurbished this wasn’t bad . Had to pull out three phones to find one that looked good though.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great deal!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great apple products! Clean reliable and just like new.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quality Phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with purchase. Will definitely buy again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Deal For Iphone 12

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The greatest deal on internet right now :) I could not find another Iphone 12 cheaper than Best Buy price and it came with a charger and a charger cord!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Like new excellence

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone came in excellent condition. Screen, back, rails all perfect. Price was excellent. Can't say enough good things about best buy refurbished.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This iPhone is awesome

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thank you Best Buy for having this awesome deals my son is so in love with he’s phone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy unlocked phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed an unlocked phone to take overseas. Great price and was easy to work with. Just put in my sim card and voila!! It works.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Some scratches

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Some scratches on back and top of phone. Battery utilization at 88% I felt it could have been higher

    I would recommend this to a friend