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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 879 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.7 out of 5 stars

  • Camera

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers are positive about the overall performance and condition of the Pre-Owned Excellent iPhone 12 5G 64GB (Unlocked), as well as its camera quality, functionality, and price. Some customers have expressed negative feedback regarding the battery life and screen, while others have mentioned scratches, storage limitations, and charging issues. Overall, the phone seems to be well-received for its features and value.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 879 reviews
  • Pros mentioned:
    Phone

    Rated 5 out of 5 stars

    iPhone 12

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The packaging was very good and the quality of the phone was excellent

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Refurbished iPhone 12

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent condition, looks new. Functions perfect no complains

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Refurbished Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality and works well. Pickup was simple and easy

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Good phone!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Probably the best bang for your buck out of all the iPhones. It’s a good size, is fast, and looks nice. I would recommend buying a protection plan.

    I would recommend this to a friend
  • Cons mentioned:
    Scratches

    Rated 4 out of 5 stars

    iPhone review

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall great! Has a lot of scratches on the back but it works great!! Battery life is good

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Worth the purchase for a used phone.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone was in mint condition. Easy to set up and pick up was a breeze as I pre-purchased it online. Didn't come with original box however it did come in a sealed box with charger. No issues with the phone and the price was decent for the quality. Would do this option again.

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Functionality

    Rated 5 out of 5 stars

    Great phone and great value!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone arrived in excellent conditiion with very minor imperfections. This product proved to be a great value and was veru easy to activate by T-Mobile! The phone shipped right away by Roadie. I would highly recommend an "unlocked" phone from Best Buy!!!

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    worth buying as replacement

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    worked well and great condition; sadly though was able to transfer data because i was unawares when preordering the iPhone 17pro max that my profile is being transferred already. but setting up the device was easy and the best buy representative truly helped me out that day

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Iphone 12 Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have not encountered any issues with the phone since my purchase a year ago. The camera quality is exceptional, and the battery life is remarkably long-lasting. Additionally, the shipping was prompt, and the device arrived without any damage. Best Buy's services are outstanding.

    I would recommend this to a friend
  • Pros mentioned:
    Phone
    Cons mentioned:
    Storage

    Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality of the phone is great. The only down siide is the device has a small amount of storage

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Used I-phone 12

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did not want to pay the price of a new phone so opted for a used one. It took a little getting used to as I had an SE before and it was about to go obsolete. It was quite a bit different from the old one but I have it about figured out. I prefer Apple over an Android, which I had for a few days and didn't like it.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone for a great price

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have purchased many refurbished phones from Bestbuy and so far they have all been in fantastic shape and work perfectly. Don’t risk buying a phone from a stranger when you can buy one guaranteed to work from your local Bestbuy!

    I would recommend this to a friend
  • Pros mentioned:
    Quality

    Rated 5 out of 5 stars

    Perfect Upgrade – Smooth, Fast, and Sleek!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently upgraded to this iPhone and couldn't be happier. The performance is lightning-fast, the camera takes stunning photos even in low light, and the battery life easily lasts me a full day with regular use. The sleek design and clear display make everything from streaming to browsing a pleasure. Setup was a breeze, and transferring my data took just minutes. Highly recommend this model if you're looking for a reliable and powerful smartphone!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect gift

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this phone as a gift for my son. It’s pre owned but works like new. My son is very excited. It’s new but much cheaper price.Personally I love iPhones but couldn’t afford a brand new one. This works the best

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great switch

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In good condition no visible scratches the iPhone maintains good battery and loads much better. Bought for my dad. Went from a Samsung a16 that lagged and this is a huge upgrade. Will be buying a second for mom.

    I would recommend this to a friend
  • Pros mentioned:
    Quality

    Rated 5 out of 5 stars

    excellent phone and assistance

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recently purchased the Iphone 12 from best buy, and i couldn’t be any happier, phone is fast and has an amazing camera. Battery life easily lasts all day. Quick purchase process great condition, great assistance. Highly recommend both the phone and best buy for great service all answers and concerns were answered easily if you are looking for a new device i definitely will be shopping again

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Phone purchase

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was shopping for used iPhone for family member. This is one about three items we narrow down to purchase. Staff was helpful and assist in narrowing down our decision to purchase this item. The phone seems to be working well and no problems so far.

    I would recommend this to a friend
  • Pros mentioned:
    Functionality

    Rated 5 out of 5 stars

    New cell experience

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just picked up my cell and it is great so far. The color is very pretty, even found a leather case the same color, the weight is just right and I really like to overall easy to use. The overall experience from ordering, setting up my information and service at Best Buy was amazing! Cannot thank them enough.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Battery

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The battery doesn't last long, But so far the cell phone has worked well

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Functionality

    Rated 5 out of 5 stars

    Excellent condition like new!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent! Best decision ever. The iPhone looks like new and it's 100% functional! Battery at 97%, last version of iOS and no scratches and details!

    I would recommend this to a friend