Customer Ratings & Reviews

Excellent phone! I gifted this phone for my daughter and couldn't be more happier with my purchase! She loves it!!

Great quality for pre-owned phone. My son loves it and says it runs smooth. Also great to be able to get a warranty with it

So far so good. The Iphone came in good condition.

I was worried it wouldn't be ready for pickup on time, It was and i got the corresponding email/texts. So overall very good and efficient.

Bought this for my daughter and haven’t had any issues!

Good my new phone is fine fast cámara beutiful everything work good

This phone is amazing….Although it’s a refurbished item I can honestly say it works like new. Very easy to set up the battery life is longer than my iPhone 7 this phone has even walked me through the voice commands and controls there weren’t any scratches dents or bruises or cracks I just love this phone all around.

Great quality, very easy process to pick up as well.

The phone came in perfect condition! Apple makes great phones.

loved this phone. works well and was in good shape for being preowned.

I was very impressed with my purchase. Received phone as described. I may purchase another for my son when school starts.

i honestly thought it was gonna be fake but as far as me and my friend who works at an electronics store can tell it’s real. mine came with a thing to get the sim card out and that was cool. didnt come in an apple box and came with a lightning cable that wasn’t apple but its works.

This phone keeps restarting itself. The 64 storage on the phone SUCKS regardless of buying 2TB of iCloud+ storage. Found out that iCloud storage and device storage are 2 separate storage capacities. The phone doesn’t show all of my messages anymore or send me ALL of my notifications! And deletes messages and notifications at random THANK GOD for my Apple Watch! If it wasn’t for my watch I wouldn’t know if I received a text or call. My Watch notified me in place of my phone. My hotspot works when it wants to. ALL of these issues started happening AFTER I my return period was over. & that’s only 15 days.

I’m so glad I went with Best Buy. The phone works great. My only gripe is that a customer service rep told me that each Best Buy preowned. Phone comes with a new battery. That turned out not to be the case. Nevertheless, the phone works great at an affordable price.

Love the price it's a good phone picture come out great

Pre-owned and works great. It was easy to get connected to my phone service provider. I was nervous buying a pre-owned phone since so many are linked to the previous service provider. This was listed as unlocked and it was true to it's word.

overall good just had a 1 tiny dead pixel but isn’t really noticeable when u get used to it

my daughter loved her brand new phone !! Gave it to her for a Christmas present and she couldn’t be more happier

Great refurb product and exactly what we wanted we were certainly pleased with this product from Best Buy.

Great product and price. Already recommended to others