4th of July SaleEnds Sunday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.4 out of 5 stars with 879 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.7 out of 5 stars

  • Camera

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers are positive about the overall performance and condition of the Pre-Owned Excellent iPhone 12 5G 64GB (Unlocked), as well as its camera quality, functionality, and price. Some customers have expressed negative feedback regarding the battery life and screen, while others have mentioned scratches, storage limitations, and charging issues. Overall, the phone seems to be well-received for its features and value.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 879 reviews
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Excellent upgrade for older iphones.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed an upgrade from an iPhone XR and this was perfect! It works great and looks brand new.

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Quality

    Rated 5 out of 5 stars

    Awesome phone

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome phone, works great, very clean, takes great pictures and works fast

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    iPhone 10/10

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son’s phone broke and we found this used iPhone at Best Buy. The phone is like new and my son loves it even more than his last iPhone! This was an amazing deal as well!

    I would recommend this to a friend
  • Pros mentioned:
    Phone, Size

    Rated 5 out of 5 stars

    Awesome Phone!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought two of these refurbished and it was like new. Great phone size wise and price point.

    I would recommend this to a friend
  • Pros mentioned:
    Condition
    Cons mentioned:
    Screen

    Rated 4 out of 5 stars

    Good phone so far

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it did arrive with some very faint cracks at the top of screen, but it was in otherwise good condition. I've had it for about a month now and it's been serving me well so far.

    I would recommend this to a friend
  • Pros mentioned:
    Quality

    Rated 5 out of 5 stars

    Iphone 12

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was super hesitant since it is pre-owned and I read some not so good reviews as well. But the Iphone 12 I got was great. It does have some minor scratches on the side of the phone which is fine with me because again, it’s preowned. But the overall function of the phone is in great condition, just like new. Camera is clear, battery life is good as well, I can last a whole day without charging even when I use my phone a lot. It charges fast as well. The phone comes with a pin removing tool and a non apple lightning charger. Overall, very pleased with this purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone for a great price!

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was skeptical about buying a pre owned phone, but for this price I couldn’t resist. My son loves it and has had no issues.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    iPhone

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    God phone work really good nice color and nice sizes

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Great Phone!

    |
    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Despite being an older phone, it worked as a great phone for my business. I didn't need anything powerful just something to take on a phone number. Good quality phone and works well with current iOS.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    best phone

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    its great you should get it beast buy is great and the costomer service is great

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    iPhone 12

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone works a 100% and the costumer service was not terrible ! : ) this is the third product I’ve bought from best buy and I totally recommend buying from them ^^! The phone works a 100%

    I would recommend this to a friend
  • Pros mentioned:
    Condition
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Good Condition, battery deteriorated

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good condition but battery health was 77. Could have been better

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good condition

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works well and is in good condition and has helped make day to day activities so much easier

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Loveee

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved it so much it’s amazing and good quality yea!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchase

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great option for my 14 yr old. Works and looks like new.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Pre-owned phone purchase.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. Set up wwas easy. Only concern is if thr battery life is good cinsidering it is a pre- owned phone.

    I would recommend this to a friend
  • Pros mentioned:
    Functionality, Quality

    Rated 5 out of 5 stars

    Best bang for the buck

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great deal on a used iPhone that works as I purchased it new. You don't need to always have the newest one to have a quality iPhone. Save a couple hundred dollars and be a year or two behind with a quality used phone.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 4 out of 5 stars

    IPhone 12

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice phone. Touchscreen works nice. Color is still intact. Phone looks brand new. No scratch at all. Phone sounds nice.

    I would recommend this to a friend
  • Pros mentioned:
    Condition
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    iPhone battery life short

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very good condition overall; the only issue is the battery life is weak.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life, Scratches

    Rated 5 out of 5 stars

    Refebed iPhone

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was exactly what I was looking for my daughter and way less expensive than the other options works great looks great and it arrived earlier than expected.

    I would recommend this to a friend