Customer Ratings & Reviews

My son loves the phone, perfect staff, well behaved

received exactly as described — no issues or concerns

I needed an upgrade from an iPhone XR and this was perfect! It works great and looks brand new.

Good condition but battery health was 77. Could have been better

I bought this phone for my mom, i think it is pretty good and reliable for day to day activities for parents. It has better camera, average battery life, okayish display and good software experience.

it did arrive with some very faint cracks at the top of screen, but it was in otherwise good condition. I've had it for about a month now and it's been serving me well so far.

Idk how old this phone was or how many repairs were made previously to me buying but it’s brand new to me. No scratches or anything and I have yet to run across any problems. Thank you Best Buy !!!!!!!

very good condition overall; the only issue is the battery life is weak.

I was super hesitant since it is pre-owned and I read some not so good reviews as well. But the Iphone 12 I got was great. It does have some minor scratches on the side of the phone which is fine with me because again, it’s preowned. But the overall function of the phone is in great condition, just like new. Camera is clear, battery life is good as well, I can last a whole day without charging even when I use my phone a lot. It charges fast as well. The phone comes with a pin removing tool and a non apple lightning charger. Overall, very pleased with this purchase

I could not be more pleased with my purchase. I only wish I had bought a pre-owned iPhone before instead of spending a lot more money. It is perfect. I bought online, picked up at the store, went to my carrier TMobile and within 5 minutes had my "new" phone ready to use. There is no way I can tell it was ever used.

My sons loves the phone but the battery doesn’t stay charged as long as I would like

When purchasing a refurbished or open box, I do not recommend do not buy it one you will have battery problems even if I got fixed. They did not replace the battery less than a year. Your phone will be messed up. I learned my lesson once and I returned it, I didn’t need this phone, but I love the quality on the phone. It’s very great size and value. I would recommend buying new out the box. Do not purchase an open box or refurbished.

This was exactly what I was looking for my daughter and way less expensive than the other options works great looks great and it arrived earlier than expected.

I purchase the Apple phone for my Grandson's Christmas gift. I have not had any problems with the buying phone and no complaints of the quality.

Excellent condition, works perfect and look new. Just like I’m boxing it from the Apple Store. I will definitely buy this again.

iPhone came in a very nice geek squad packaging along with a charger and in almost new condition. It held a pretty good battery life considering its age and was almost as fast as the regular 16 iPhone. I would recommend it for anyone looking for a 2nd phone or entry into apple

Purchased as a refurbished item. Turned out great! Everything was as stated. Condition barely any noticeable marks. Just loved the purchase

Nice phone. Touchscreen works nice. Color is still intact. Phone looks brand new. No scratch at all. Phone sounds nice.

Great deal on a used iPhone that works as I purchased it new. You don't need to always have the newest one to have a quality iPhone. Save a couple hundred dollars and be a year or two behind with a quality used phone.

Bought this for my husband for Christmas and it is great. I love how clear the screen is and he loves it as well. Phone works great and was in amazing condition