Customer Ratings & Reviews

Good value , good condition, easy ordering and smooth curbside pickup. Phone looked brand new, worked and set up as appropriate. Thouroughly satisfied with our purchase and would definitely patron Best Buy in the future for another Iphone upgrade.

Very satisfied with this older version and works like a champ

My sons loves the phone but the battery doesn’t stay charged as long as I would like

Couple scratches but well worth it! Works good. No problems!

received exactly as described — no issues or concerns

Good value as a replacement for a broken phone until can upgrade

My son loves the phone, perfect staff, well behaved

This was a lifesaver. My phone was run over by a car by accident ,and I did not want to pay 1000.00 plus for a new one. I came into Best Buy and bought this refurbished one. It looks brand new. You can not even tell that it was not.

Wanted to purchase a used phone for teenage son. Decided to purchase from Best Buy as it was covered under my total protection plan instead of purchasing insurance through wireless carrier. Wish it came in a box that felt more “New” as this was a gift. Phone was in great condition. Also- did not like how refurbished/ preowned phones are not on the floor. You have the request the exact phone and cannot browse. This is frustrating because you have no ability to see options without someone going in the back and bringing them out. They should have a display for preowned/ refurbished phones instead of it being a secret. They have open box items out so not sure why they do this.

I’ve used this phone for a few months now and haven’t had any problems. It runs like new, but the battery does drain a little bit fast.

I brought this phone for my 12 year old son. This phone looked brand new and work great!!

I came into the store not knowing they had used iPhones … and was pleasantly surprised when The salesperson told me, after she realized I couldn’t afford to buy a brand new one straight out! The iPhone 12 was in immaculate condition and is working beautifully!! So happy they offer this !

The phone came in good quality with no issues. I was able to connect it easily.

This refurbished or preowned iPhone 12 is an excellent buy. Looks nice and has no damage. Battery is great and arrived neatly packaged

Clean srcath free works like a brand new phone i am getting another

The multiple negative reviews scared me but I figured I’d give it a shot and just return it if it was scuffed or damaged. Ended up getting what looked like a brand new phone but in a non-apple box. Got it as a gift and just replaced the box and everything turned out fine. Turned on and all seems to working well!

Apple - Pre-Owned Excellent iPhone 12 5G 64GB- Apple - Pre-Owned Excellent iPhone 12 5G 64GB

I could not be more pleased with my purchase. I only wish I had bought a pre-owned iPhone before instead of spending a lot more money. It is perfect. I bought online, picked up at the store, went to my carrier TMobile and within 5 minutes had my "new" phone ready to use. There is no way I can tell it was ever used.

The camera quality phone in this is elite. I gifted this phone to my father he loves it!

Excellent cellphone No damages Perfect functioning