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Customer Ratings & Reviews

Your price for this item is $349.99

Customer reviews

Rating 4.4 out of 5 stars with 763 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.6 out of 5 stars

  • Camera

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers appreciate the excellent condition and high quality of this pre-owned iPhone 12, frequently praising its functionality and ease of use. Many also highlight the phone's size and appealing color options. However, some customers reported issues with battery life and occasional screen problems. A small number also mentioned concerns about the ear speaker and the amount of storage.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 763 reviews
  • Pros mentioned:
    Functionality

    Rated 4 out of 5 stars

    Great phone and price

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Almost like a new phone the battery health was at 89% but it’s still perfectly fine

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Iphone 12.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. I like the slim body and color and it seems to be working well.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good, it was not in its original package, but in a clear box, which i dont mind. it camen with a charger (also not original) but functional. I am very pleased

    I would recommend this to a friend
  • Pros mentioned:
    Quality

    Rated 4 out of 5 stars

    Awesome phone

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone for my kids. They really do enjoy the phone.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Battery health

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You'd think for 300+ it'd have a some good battery life left on it but for excellent conditoion i only get 72% left. The case is scratch free but screen does have wear.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Quality

    Rated 5 out of 5 stars

    Fantastic news experience

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product is working great. Quality is really good for pre-owned phone, and you can’t beat the price! Also, the employee for best by that helped was superb. Very helpful. Very friendly. And did everything in a timely manner even though it is holiday season! Very happy with my purchase and my experience!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Just like new

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchase this phone for my son and he loves it. No issues and works like new.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Android to iphone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I made the switch and I love it!! The simplicity of this iphone is exactly what I needed. Im in business school obtaining my associates degree at lonestar!!

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have to say I was pretty skeptical about purchasing a preowned iPhone but Best Buy came through and delivered exactly what was advertised and the phones condition is great. It looks brand new. I am very happy with my purchase..

    I would recommend this to a friend
  • Pros mentioned:
    Functionality

    Rated 5 out of 5 stars

    Pre-owned affordable

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The price of the pre-owned phone really made it affordable at a time when we really couldn't afford a new phone. And it works so well. And the Best Buy guy (whatever you call your employees) really knew the product. I really trusted what he told me.

    I would recommend this to a friend
  • Cons mentioned:
    Screen

    Rated 4 out of 5 stars

    Happy with purchase

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone is just as described on the Best Buy Website, apart from a crack on the screen. overall in great shape for a refurbished Pre-Owned iPhone.

    I would recommend this to a friend
  • Pros mentioned:
    Phone

    Rated 5 out of 5 stars

    Iphon

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent phone nice quality for a used phone recomended

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was skeptical at first buying a second hand phone but it turned out great! Best Buy guarantees the best and that’s what was given when I got my phone. Totally recommend getting anything preowned or refurbished from Best Buy! Great quality and great service as well. Super fast curbside service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refurbished cell

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great working refurbished cell phone no problem at all

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone was pre owned but in great condition would recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick replacement for broken phone.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a replacement for my Dad’s broken phone. It was an old 8, so this was an upgrade anyways. Works perfectly fine. Was able to link it up to Spectrum Mobile without issue.

    I would recommend this to a friend
  • Pros mentioned:
    Quality, Size

    Rated 5 out of 5 stars

    Excellent purchase

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it!!! The phone has a bigger screen and the camera is amazing

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s like brand new, I absolutely was in need of a new one and was very nervous about the quality and EVERYTHING IS PERFECT

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    good refurbished phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great condition. minimal scratching near camera, but looks good otherwise

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Actually impressed.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent for what you’re getting for price. With this quality I would expect it to be 1000$. Although the no home button takes getting used to, and the battery doesn’t seem as good as the SE 3. The screen resolution and refresh rate is definitely noticeable, along with performance.

    I would recommend this to a friend