Save up to 50% on 3-Day Sale deals.Ends 12/14.Shop now

Skip to content
Gift Ideas
Main Content

Customer Ratings & Reviews

Your price for this item is $379.99

Customer reviews

Rating 4.4 out of 5 stars with 767 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.6 out of 5 stars

  • Camera

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers appreciate the excellent condition and high quality of this pre-owned iPhone 12, frequently praising its functionality and ease of use. Many also highlight the phone's size and appealing color options. However, some customers reported issues with battery life and occasional screen problems. A small number also mentioned concerns about the ear speaker and the amount of storage.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 24 Showing 461-480 of 767 reviews
  • Cons mentioned:
    Charging

    Rated 1 out of 5 stars

    Never buy a used iPhone from Best Buy

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this phone on 3/22 and it stopped charging on 4/28. As a total tech member, I brought it in to be fixed but they were not able to correct it or replace it as the warranty goes through Apple which starts on the original date of purchase for the phone bought new and not used. So if anything goes wrong with the phone you buy, you are screwed. I would definitely 5 star the Geek Squad staff and manager who spent over an hour trying to help me fix the phone. So it’s bad luck that the phone went bad as these are not certified only “checked” to be functional. The phone worked fine for those four weeks. Learning lesson for me not to buy used from Best Buy as it’s not covered by any protection against faulty equipment and now I’m out the money I spent.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Brand new feel and look

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It feels and looks brand new. Good phone, good price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy Purchase

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy and straight forward purchasing process. Made buying a device much less stressful than it is normally. Great experience!

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Good condition

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good condition, no scratches, no bumps, no stains.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy is THE place to go!!!

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My S10E was dying and my wife wanted my phone to be the same as hers but AT&T didn't have it and recommended Best Buy. Brilliant! The service was terrific! Eric transferred everything to the new phone and paired the phone with my Ipad. I couldn't be happier!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good value

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The iPhone is great! there is no external damage, and the battery appears to be normal.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Met all of my expectations

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Met all of my expectations. I was able to connect to my carrier and transfer all of my apps/data from my iphone 8 via bluetooth without any problems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Iphone 12

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great no problem works good no issues will recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 12

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone has worked perfectly so far. Glad I purchased it.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    The best buy

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best condition like New one , no demage good screen

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Love my iPhone 12

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a fabulous iPhone there is nothing about it that’s not great for me!! I am happy as a lark to have pitched it from Best Buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Review iPhone 12

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent device, the price is good for the quality of the product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pre-owned IPhone

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    so happy this was available at the store! Well worth the price!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this phone for my sister she’s happy loves it and it fits her definitely would recommend getting a iPhone at Best Buy

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    good phone

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very good very clean come with a charger and a cabel

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 3 out of 5 stars

    iPhone 12 slow in performance

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    iPhone looks good, as usual with all iPhones. I find it is slow in performance and rather upgrade to the pro.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Battery life isn’t good & sales man too emotional

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery life is not that good.. also sales rep got annoyed when I told him I had lost my phone and just need a new phone. It felt like he would have given me a better deal if I would have listened to his entire spiel on switching carriers

    No, I would not recommend this to a friend
  • Cons mentioned:
    Screen

    Rated 1 out of 5 stars

    NRelative

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The iPhone screen was replaced and had curve which prevented me to put screen protector. It’s also heating up so I am very disappointed because the condition was displayed as excellent while it was not excellent. Really disappointed.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    I love it

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Iphone 12 the best of all time I recommend it always with that sure power

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    IPHONE 13 Pink Color

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The item was in very good condition. Worth the buy.

    I would recommend this to a friend