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Customer Ratings & Reviews

Your price for this item is $379.99

Customer reviews

Rating 4.4 out of 5 stars with 774 reviews

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Rating by feature

  • Display Quality

    Rating 4.6 out of 5 stars

  • Camera

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

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Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers appreciate the excellent condition and high quality of this pre-owned iPhone 12, frequently praising its functionality and ease of use. Many also highlight the phone's size and appealing color options. However, some customers reported issues with battery life and occasional screen problems. A small number also mentioned concerns about the ear speaker and the amount of storage.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 27 Showing 521-540 of 774 reviews
  • Rated 5 out of 5 stars

    Great deal!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great apple products! Clean reliable and just like new.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quality Phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with purchase. Will definitely buy again.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    iPhone 12 mini

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The iPhone was great but the only problem was it was for my grandfather and that was little to small for him.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Working Great

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two months in, still working perfectly. I might buy one for my Sister.

    I would recommend this to a friend
  • Cons mentioned:
    Ear speaker

    Rated 2 out of 5 stars

    Sad

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looked súper nice an after a month speaker when out ! Why do you guys well stuff that doesnt work ! And I bought it pretty pricey and it was reburbished

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value for the money. Would buy again if need to.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    Don’t recommend used phones from Best Buy

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone was in good shape no scratches no cracks, but the battery life on this phone is gone, it takes for ever to charge, the battery drains super fast and if I even get my phone to answer a text message when it’s charging my battery will drain instead of charge, very disappointing for $400 thumbs down for me…

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    iPhone 12

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone had a few scuff and was battery shows depreciation. Phone was classified as excellent, when at most it’s in fair condition.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still not very good battery life and not much faster than the IPhone 8 I had

    I would recommend this to a friend
  • Cons mentioned:
    Screen

    Rated 2 out of 5 stars

    Not good purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Screen dosent work properly. Sometime phantom clicks happen. Sometimes it dosent work when u touch

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The most advanced dual cameras system ever on iPhone. Durable design. Superfast 5G and much more!

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Its okay

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its okay, had it for about a month now and its not as good as you’d expect

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Iphone 12

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great bought it for my elderlie mom and she loves it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best phone for the money

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This iPhone is worth it for this price absolutely must buy

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It just works

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The refurbished phone worked without any issues. However I did see some areas where tiny bit of glue squeezed out between the case and screen. Barely noticeable though.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Best iPhone

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great cell phone, better than the iPhone 15 I recommend to all my friends

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Never buy refurbished again

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone last only a few months the screen is completely full of lines and turn pink the phone had no water or any damage I guess big mistake I ll never buy a refurbished again. Waste of money

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Easy way to update your phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really can't tell it is a refurb phone.Easy to order, easy to buy, easy to just go in and pick up. No pressure sale like you get at the cell phone store. Just had to switch the SD card and bam the new phone worked.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    BB review

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product but the price could’ve been a little cheaper because it’s not an iPhone 15

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Review

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They made it so easy for me !!! It was very helpful !!

    I would recommend this to a friend