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Customer reviews

Rating 4.4 out of 5 stars with 855 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.7 out of 5 stars

  • Camera

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers are positive about the overall performance and condition of the Pre-Owned Excellent iPhone 12 5G 64GB (Unlocked), as well as its camera quality, functionality, and price. Some customers have expressed negative feedback regarding the battery life and screen, while others have mentioned scratches, storage limitations, and charging issues. Overall, the phone seems to be well-received for its features and value.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 32 Showing 621-640 of 855 reviews
  • Rated 5 out of 5 stars

    Loveeee itt

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved the color, had some scratches on it but works beautifully

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 12

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works perfectly it really came in a clutch because my phone just broke I love the color

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    First iphone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone and service from, Geek Squad! Bought this for a family member. Geek squad walked us through, how to use this iphone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phone

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good phone no problem with it taking good pictures

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Phone issues

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are having trouble with the phone being very slow and every time u leave it on charge charge to charge it gets hot and it comes up and says temperature overheating don’t know if it’s something with the phone or what

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Pre-owned Apple 12 5G Phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone. Fast apps and good storage space. Best Buy shipped a pre-owned phone and it works great and was delivered fast.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 12 refurbished review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone for my mom and cost efficient. My mom has been enjoying the phone so far and it’s compatible for her needs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the color

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this phone for my daughter it works great. She loves the color and it looks like it’s brand new.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Some scratches

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Some scratches on back and top of phone. Battery utilization at 88% I felt it could have been higher

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase at a great price I highly recommend.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Awesome

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new phone still learning it but love it :

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recommend it, I loved it, the price was very good, that's why I always like Best Buy to make my electronic purchases.

    I would recommend this to a friend
  • Cons mentioned:
    Screen

    Rated 1 out of 5 stars

    NRelative

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The iPhone screen was replaced and had curve which prevented me to put screen protector. It’s also heating up so I am very disappointed because the condition was displayed as excellent while it was not excellent. Really disappointed.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    iPhone 12

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice phone work great , service is great too Best Buy in Gastonia!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like it! No problems so far glad it was available!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good item thanks perfect for use I am recommend thx

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So happy!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was having a hard time finding a reasonable priced new iPhone. I’m so glad i took a chance on this product. Everything was perfect.

    I would recommend this to a friend
  • Cons mentioned:
    Screen

    Rated 2 out of 5 stars

    Not good purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Screen dosent work properly. Sometime phantom clicks happen. Sometimes it dosent work when u touch

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Cell phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very satisfied with this purchase , would recommend this product!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Battery life isn’t good & sales man too emotional

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery life is not that good.. also sales rep got annoyed when I told him I had lost my phone and just need a new phone. It felt like he would have given me a better deal if I would have listened to his entire spiel on switching carriers

    No, I would not recommend this to a friend