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Customer Ratings & Reviews

Your price for this item is $379.99

Customer reviews

Rating 4.4 out of 5 stars with 777 reviews

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Rating by feature

  • Display Quality

    Rating 4.6 out of 5 stars

  • Camera

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers appreciate the excellent condition and high quality of this pre-owned iPhone 12, frequently praising its functionality and ease of use. Many also highlight the phone's size and appealing color options. However, some customers reported issues with battery life and occasional screen problems. A small number also mentioned concerns about the ear speaker and the amount of storage.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 35 Showing 681-700 of 777 reviews
  • Cons mentioned:
    Ear speaker

    Rated 1 out of 5 stars

    Nice but defective.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice looking phone, unfortunately the ear speaker is not working.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    No used Phones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bad move on my Part. Can not insure used Apple products.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    iPhone 12

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s okay the speakers are horrible tho . I love the purple to it tho

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Not happy fir the money I spent.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I stopped using it. Battery dies fast even though I turned off all notification. Also I don't have any extra applications added on it. I was able to get my One + unlocked and have switched back it it. I'm looking to just junk the iPhone and bite the bullet on it being no good.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Ripped Off

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beware. Do Not buy this Item. Took it out of the box and the battery was dead and would not charge. If was bought for my wife's birthday and her birthday was 15 days after purchase and they only let you return it 14 days. I paid for something that I never got.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Iphone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The camera is shaking, went take a picture? I m not happy

    No, I would not recommend this to a friend
  • Cons mentioned:
    Screen

    Rated 1 out of 5 stars

    Not good

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not like good this phone is cracked from from an back and battery level is 45%

    No, I would not recommend this to a friend
  • Cons mentioned:
    Screen

    Rated 1 out of 5 stars

    Phone stopped working.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There is a problem with the speaker and now the screen seems to be frozen. It won't let me scroll.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Ear speaker

    Rated 1 out of 5 stars

    Need to do a better job before putting it for sale

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought with a confidence that it has been inspected and tested carefully by Bestbuy to ship it oversea. Find out from the first time using the ear speaker is failed and has to be replaced. Disappointed

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    BUYER BEWARE ON "UNLOCKED" PHONES

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty disappointed to purchase an "Unlocked" phone that isn't unlocked. Even worse is this was a Christmas present for my daughter. And we tried for hours to activate, and it did not work. Only to take it to Verizon and them to tell us the phone is in collections and can not be activated. And then to return was even more of a hassle. And to think they were going to charge ME to restock the phone?!?! They sold a phone that isn't even unlocked.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not so good

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gift purchases this as a gift my friend said the camera not good

    No, I would not recommend this to a friend
  • Pros mentioned:
    Quality

    Rated 4 out of 5 stars

    Big save money

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good value for money big save for good quality iphone

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Apple Iphone 12

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There was a problem with my sound system when i got this phone

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    iPhone

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this iphone 5 months back. Di not drop it at all. Next thing I know, this sunday the screen would not respond to anything. I held the power button and nothing. Do not purchase this iphone,

    No, I would not recommend this to a friend
  • Cons mentioned:
    Charging

    Rated 1 out of 5 stars

    Iphone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone Would not charge or go on at all. Light damage to it

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Heating issue

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this phone for my Dad. Just as the 14 day return window closed we noticed the iphone is getting very hot upon regular usage. I am afraid it will catch fire or cause other harm. Do not recommend.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Charging

    Rated 1 out of 5 stars

    Great Deal Bad Phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone would not charge. Very disappointed I had to carry it back

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    phone doesnt work

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    phone does not work properly. when it dies it stays dead for hours and wont charge. I ended up going back to my old janky phone

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Refurbished nightmare

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone overheat. Screen turns on and off. Volume go in and out. Would not purchase a refurbished phone again. Poor quality.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Scam

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No storage available. Purchased as a Christmas gift so of course we missed the ridiculously short return window

    No, I would not recommend this to a friend