Last-Minute SavingsLimited quantities.Shop now

Skip to content
Gift Ideas
Main Content

Customer Ratings & Reviews

Your price for this item is $379.99

Customer reviews

Rating 4.4 out of 5 stars with 777 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.6 out of 5 stars

  • Camera

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers appreciate the excellent condition and high quality of this pre-owned iPhone 12, frequently praising its functionality and ease of use. Many also highlight the phone's size and appealing color options. However, some customers reported issues with battery life and occasional screen problems. A small number also mentioned concerns about the ear speaker and the amount of storage.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 37 Showing 721-740 of 777 reviews
  • Rated 1 out of 5 stars

    Received phone locked with a pssword

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone itself look in fair condition. But it came locked, it does not show the passcode anywhere on the box.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Wrong item sent

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible, got the wrong item and have been waiting 11 days for my refund

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Nasty reseller

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone was filthy and nasty, it works but why was it not cleaned!?

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Iphone sucks.

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its just bad. Have to use it for work. Iphones are just not very good

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad refurbished phone

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone I bought was crashing and had to be returned.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed. Not satisfied.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item arrived a damaged box and not an apple box or charger.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Apple I Phone not Refurbished and Unlocked.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this phone at Best Buy online it was bought as unlocked and refurbished. This phone was purchased in November 2022. The phone is locked. Apparently this phone was not inspected or reset. This was a gift that was sent overseas. The user is unable to reset the phone. The screen is asking for the Apple ID and Password

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not Happy

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still dont have the product. Twelve days and counting. No update on when to expect to receive it. No means to contact anyone. Online tracking just says delayed. This is like an overbooked airline, sold me something they cant deliver. Very disappointed.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Do not buy

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is falling apart. Camera not looking right around the edges, its like the paint is pealing offf from in.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Pre owned iPhone.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works and looks like a brand new iPhone 12. Not a single problem transferring my apps and data from my iPhone XR. Very happy with price and performance of this phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great experience purchasing iPhone.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The iPhone 12 I purchased was 10 out of 10 Excellent quality, the sales person did a great job with helping me and explaining everything to me in great detail. I would definitely recommend family and friends. A great buying experience. I will definitely purchase from Best Buy again.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    IPHONE 12

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item is exactly as described. It’s practically brand new. Not one scratch or nick. The color is beautiful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best purchase ever!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this new iPhone I got. The workers at Best Buy were very helpful in providing me with all all the information that I needed. They helped recommend the best option for me and very well explained everything to me. This iPhone is the best thing that I’ve ever purchased in my life better than the old one I had. thank you so much Best Buy for the help and the best new purchase of my life!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Recommend

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works really well i have no problems woth this phone.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pretty good Deal

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was worried it wouldn't be ready for pickup on time, It was and i got the corresponding email/texts. So overall very good and efficient.

    I would recommend this to a friend
  • Cons mentioned:
    Scratches

    Rated 4 out of 5 stars

    Good phone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well and functioning appropriately. Only had a couple scratches when I first opened up box.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Love it

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the phone no other issues other than the battery life it dies pretty quick.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    used iphone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    loved this phone. works well and was in good shape for being preowned.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    iPhone 12 pre-owned

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent phone! I gifted this phone for my daughter and couldn't be more happier with my purchase! She loves it!!

    I would recommend this to a friend
  • Pros mentioned:
    Quality

    Rated 5 out of 5 stars

    Great deal on pre-owned

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality for pre-owned phone. My son loves it and says it runs smooth. Also great to be able to get a warranty with it

    I would recommend this to a friend