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Customer reviews

Rating 4.4 out of 5 stars with 855 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.7 out of 5 stars

  • Camera

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers are positive about the overall performance and condition of the Pre-Owned Excellent iPhone 12 5G 64GB (Unlocked), as well as its camera quality, functionality, and price. Some customers have expressed negative feedback regarding the battery life and screen, while others have mentioned scratches, storage limitations, and charging issues. Overall, the phone seems to be well-received for its features and value.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 37 Showing 721-740 of 855 reviews
  • Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone. Works really well I would recommend to anyone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 12

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the phone it works amazing I love the camera it has

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good value for preowned

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great condition battery was above 80% remaining life

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 2 out of 5 stars

    Cell Phone

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone was needed for my daughter. It has been well received;

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Iphone 12

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent condition looks like new .. would buy again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding help from the Best Buy representative.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The staff was very respectful and nice the phone works very well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works like a new one.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works like a new phone. Service at best buy was super.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    IPhone 12

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The iPhone 12 works great and runs great too. I works very well.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Waste of money!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed an iPhone; it was an emergency. Getting a brand new phone would take up to two weeks. I saw that a preowned iPhone was the fastest way because I could pick it up the same day. The device has scratches on the left side, the screen, the battery everything is bad with the device. I feel like Best Buy shouldn’t sell this kind of products.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Price and in good condition

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best deal and great pre-owned phone, product as describe

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great phone, my mom loved it, for a reasonable price

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything is working fine, will definitely recommend

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Its okay

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its okay, had it for about a month now and its not as good as you’d expect

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 11

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked very well as stated. Not bad for a used phone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice phone love the color. Just what I was looking for.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Angry

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I will never buy an open box item it was all damaged and it was non refundable

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Iphone12

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works amazing my girl loves it bought it as a gift

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    I Phone / Don’t Buy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was told the battery got replaced…took the phone home and the maximum battery capacity was at 65%

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Broken speaker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bestbuy sold me a phone with a broken speaker so we can’t do FaceTime. That was the whole reason I bought the phone for my daughter so we she goes to her dads she can check in with me. I tried to return it, but the window of return closed so fast before we even noticed. I’m just very disappointed in the quality of the phone.

    No, I would not recommend this to a friend