Customer Ratings & Reviews

Only thing that was not decent was the battery. It was still able to run ios26 with ease.

Bought refurbished and works perfect I love it I’ll buy again

I could not be more pleased with my purchase. I only wish I had bought a pre-owned iPhone before instead of spending a lot more money. It is perfect. I bought online, picked up at the store, went to my carrier TMobile and within 5 minutes had my "new" phone ready to use. There is no way I can tell it was ever used.

Good quality, good packaging, like new. iPhone came in box and was functional.

I’ve used this phone for a few months now and haven’t had any problems. It runs like new, but the battery does drain a little bit fast.

I got this phone at a great quality and amazing price

Solid phone and worth more than what it is priced at !

This refurbished or preowned iPhone 12 is an excellent buy. Looks nice and has no damage. Battery is great and arrived neatly packaged

I love it Very good very good very good very good

This was a lifesaver. My phone was run over by a car by accident ,and I did not want to pay 1000.00 plus for a new one. I came into Best Buy and bought this refurbished one. It looks brand new. You can not even tell that it was not.

Wanted to purchase a used phone for teenage son. Decided to purchase from Best Buy as it was covered under my total protection plan instead of purchasing insurance through wireless carrier. Wish it came in a box that felt more “New” as this was a gift. Phone was in great condition. Also- did not like how refurbished/ preowned phones are not on the floor. You have the request the exact phone and cannot browse. This is frustrating because you have no ability to see options without someone going in the back and bringing them out. They should have a display for preowned/ refurbished phones instead of it being a secret. They have open box items out so not sure why they do this.

The camera quality phone in this is elite. I gifted this phone to my father he loves it!

Couple scratches but well worth it! Works good. No problems!

Very Help and knowledgeable of the IPhone 11 my daughter love her new phone.

I came into the store not knowing they had used iPhones … and was pleasantly surprised when The salesperson told me, after she realized I couldn’t afford to buy a brand new one straight out! The iPhone 12 was in immaculate condition and is working beautifully!! So happy they offer this !

Very good iphone that works and has the basic functionality

I was needing a dependable phone and this was it. Let it charge and transferred my info. It was then Good To Go. Thanks

I brought this phone for my 12 year old son. This phone looked brand new and work great!!

The phone was in very good condition, as described by the sales person, which was patient and cordial.

Works amazing, like new no problems. Would definitely recommend!