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Customer reviews

Rating 4.4 out of 5 stars with 855 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.7 out of 5 stars

  • Camera

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers are positive about the overall performance and condition of the Pre-Owned Excellent iPhone 12 5G 64GB (Unlocked), as well as its camera quality, functionality, and price. Some customers have expressed negative feedback regarding the battery life and screen, while others have mentioned scratches, storage limitations, and charging issues. Overall, the phone seems to be well-received for its features and value.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 855 reviews
  • Rated 5 out of 5 stars

    Pre owned is the way to go!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pre owned is always great with Best Buy’s guarantee. I’ve purchased multiple iPhones that were pre owned and never had any issues plus it’s a great deal! iPhone 12 runs great for my teen and the camera is still a great quality.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iphone12

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I made the right decision when i bought Apple iphone 12 at Best Buy, Springfield , VA location. It is a remarkable smartphone that blends elegant design with impressive performance. The inclusion of 5G connectivity is a significant plus. The battery life is decent, typically lasting a full day. Overall, the iphone 12 is a solid choice for anyone looking for a powerful, stylish smartphone that excels in performance and photography.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Like it was brand new

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone works great, no scratches, just like it was brand new

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Phone was in great condition!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The multiple negative reviews scared me but I figured I’d give it a shot and just return it if it was scuffed or damaged. Ended up getting what looked like a brand new phone but in a non-apple box. Got it as a gift and just replaced the box and everything turned out fine. Turned on and all seems to working well!

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    iPhone 12

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent cellphone No damages Perfect functioning

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    A Review of an iPhone 12

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery life is very low. Everything else is good, though!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ms.Green

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchase the Apple phone for my Grandson's Christmas gift. I have not had any problems with the buying phone and no complaints of the quality.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Excellent Value for a Pre-Owned iPhone 12

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased a pre-owned iPhone 12 from Best Buy, and I couldn't be happier with my decision. The phone was in excellent condition, with no visible scratches or dents. It looks and feels almost brand new!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Gift

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my husband for Christmas and it is great. I love how clear the screen is and he loves it as well. Phone works great and was in amazing condition

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Phone

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone, easy to connect and transfer data.Was paid off in 3 months , thanks to progressive leasing

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Save your hard earned money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy insured the l phone 12 was in excellent condition. I couldn’t be more pleased. I anticipate a new iPhone every year but I’ve learned getting a pre-owned iPhone is affordable and reliable!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Even though, it’s a refurbished phone, is works amazing! The battery life is amazing and the camera quality is amazing!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good phone low price

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the phone works as expected charges perfectly very nice screen no issue so far

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Iphone 12

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first time purchasing a used phone. It is actually in good condition. The only downside is that I cannot purchase extra insurance or geek on the unit. But it does have 1 year with apple care, so I guess its ok. But I'am satisfied with my purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Functionality

    Rated 5 out of 5 stars

    I phone 12

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not bad for a used phone it’s was good condition , it’s works good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing service thank for letting me buy this great phone

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    No noticeable wear on pre owned iPhone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced my wife's iPhone 7+. Looks great with no noticeable wear. Easily transferred everything from the 7+. Swapped in the Sim card and we're off and running. We wife reports that it seem much faster than her old phone. Apple goodness at a reasonable price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for my father and it actually worked great for a used phone and also affordable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 13

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone. Nice sizes that fits hand and very easy to manage.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    My new to me used iPhone 12

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am loving my new/used iPhone 12 from Best Buy. It appears to be in excellent condition and even two weeks past the grace period of taking it back, it is still working in perfect condition. Praise God!

    I would recommend this to a friend