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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 864 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.7 out of 5 stars

  • Camera

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers are positive about the overall performance and condition of the Pre-Owned Excellent iPhone 12 5G 64GB (Unlocked), as well as its camera quality, functionality, and price. Some customers have expressed negative feedback regarding the battery life and screen, while others have mentioned scratches, storage limitations, and charging issues. Overall, the phone seems to be well-received for its features and value.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-280 of 864 reviews
  • Rated 5 out of 5 stars

    Perfect Gift

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a great phone. It’s easy to setup and easy to use. iPhone 12 it’s fast and doesn’t slow down at all. I love Best Buy because they have everything I needed. If they don’t have anything in stock just order it online and it’s fast shipping.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Iphone review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone. No problems with it what so ever. Worked even better than I anticipated.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice for the price, does the job!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for the price! We wanted an affordable phone for our teen that wasn't super slow and wouldn't need to be replaced in a year. This fit the bill and we are happy with it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great deal.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent purchase, great value. Lasted a while and still works great.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Refurbished iPhone 12 64GB

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality was as expected! Kinda disappointed there wasn’t a charging cord that came with the device, but that’s my own fault for not reading specs thoroughly!

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Happy Customer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Working great. Very surprised. First time buying previously owned item.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone was a great value as a replacement for an IPhone 11.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Battery health

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You'd think for 300+ it'd have a some good battery life left on it but for excellent conditoion i only get 72% left. The case is scratch free but screen does have wear.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Goat

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mom loves it but store took forever They had found the wrong one and I told them I wanted the other one but they're going to actually count me the money and let me get the better one for the price of the older one but they ended up finding the older one and it worked out. That's why Best buy is goat.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Decent

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has lasted almost a year so that's good. Battery doesn't hold much of a charge anymore.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phonr

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone works just like a new phone. It has good quality

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 12

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely fantastic phone for those of us that don’t want to pay for a new iPhones. First 5G phone Apple made and I’ve had zero issues on the 5G network

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Iphone 12

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy and perfect for mom to navigate. Would buy again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love this app

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thank you so much for this opportunity i have it make me never to stress myself

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Iphone 12

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Phone is Good:) and ready to used… :) :) :) :)

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Reliable, great quality phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This iPhone came in excellent quality overall. I did notice a bit of scratching on one of the corners, but overall a great value.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 14

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved this phone, everything about it is great. It came in the original box with the charger and everything. Its truly a great phone!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    As if it was new

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone looks and acts as if it was brand new. It took some work to get it fully operational but, fortunately, I had some professional help as I could not d it on my own (not that iPhone literate).

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phone

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with the phone. Arrived in a timely manner. Easy to set up and use

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    iPhone 12

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with the purchase, it was a gift for my wife and it was an upgrade from iPhone 7sc 1st gen and she loves her new phone

    I would recommend this to a friend