Customer Ratings & Reviews

This is so amazing service from Best Buy. All the staff and produce and open Box item is very useful and affordable to use iphone

Phone was in "brand new" condition as hoped for. As it was unlocked, I effortlessly added it to the network of my choice. Done deal!

My S10E was dying and my wife wanted my phone to be the same as hers but AT&T didn't have it and recommended Best Buy. Brilliant! The service was terrific! Eric transferred everything to the new phone and paired the phone with my Ipad. I couldn't be happier!!!!

Good condition and it has a good percent of battery life.

Unfortunately, I bought the phone to give to my girlfriend, I sent it by USPS mail and the mail threw the phone away, I couldn't enjoy it for a second. :( ..Pay more than $500 it would be great to get this prize

very good very clean come with a charger and a cabel

I received it in a timely manner. Set up was really easy.

Great quality. It works beautifully . Hubby loves it.

David was excellent in customer service and knowledge of product

Had this phone for almost 6 months and it runs perfectly. It’s amazing for the price never once had any issues with anything!!! Very trust worthy.

Great for the price...only issue is the volume is low

Is in great conditions, great cámara can picture elevate

Good quality phone works well. Data transfer went well.

The phone is in really good condition The employees were so nice to help me

I was very excited when I received the phone and everything said about it was true

There are more new iPhones out there but I love the iPhone 10 and 11

A refurbished phone at a non refurbished price. I am always hesitant to make a purchase on anything that is refurbished and not BNIB. Especially electronics. So i went ahead and made the purchase of a refurbished i phone 12 . I thought it would be the same , if not , just a difference i wouldnt even be able to notice. Instead, i find myself saying , “where did all my battery go” just about every day , if not twice a day. And othrr little instances that i feel wouldn’t happen had i not purchased “refurbished” . Maybe I’m wrong , but either way this i phone has battery issues and i am going to stick to my policy from now on. Especially when there is very little of a price difference to start with. Its my fault for not being patient but the phone still sucks none the less.

You guys are doing a really really good job customer friendly nice teamwork

It’s amazing I sent it to my sister in our country she likes it very much

The refurbished iPhone 12 arrived with noticeable cosmetic flaws, which I expected to some extent. However, after just one month, the charging port began to malfunction, making it difficult to charge reliably. While the phone functions well overall, the quality control for refurbished devices could be better. A disappointing experience considering the investment.