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Customer Ratings & Reviews

Your price for this item is $249.99
The comparable value price is $299.99

Customer reviews

Rating 4.4 out of 5 stars with 774 reviews

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Rating by feature

  • Display Quality

    Rating 4.6 out of 5 stars

  • Camera

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

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Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers appreciate the excellent condition and high quality of this pre-owned iPhone 12, frequently praising its functionality and ease of use. Many also highlight the phone's size and appealing color options. However, some customers reported issues with battery life and occasional screen problems. A small number also mentioned concerns about the ear speaker and the amount of storage.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 28 Showing 541-560 of 774 reviews
  • Rated 5 out of 5 stars

    Phone

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good phone no problem with it taking good pictures

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This iPhone is awesome

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thank you Best Buy for having this awesome deals my son is so in love with he’s phone

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good price

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good, minor setbacks with setup the device but that was between tmoble and Apple. Nothing to do with best buy. There were several crashes on the device. I was going to return it and try and purchase another one but it was around the holidays. For the price you couldn’t beat it and he seems happy with the purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Loveeee itt

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved the color, had some scratches on it but works beautifully

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t know the thing was good bro. Why do you have a character minimum this ain’t an essay for school bro.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase at a great price I highly recommend.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Apple Iphone 12

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this phone because they said it is in excellent condition but it is almost all time frozen and the battery will last less than 2 hours only to use google navigation, I made mistake because need to bring it back to the store same day when I purchased it.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Awesome

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new phone still learning it but love it :

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 12

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works perfectly it really came in a clutch because my phone just broke I love the color

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Broken speaker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bestbuy sold me a phone with a broken speaker so we can’t do FaceTime. That was the whole reason I bought the phone for my daughter so we she goes to her dads she can check in with me. I tried to return it, but the window of return closed so fast before we even noticed. I’m just very disappointed in the quality of the phone.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Pre-owned Iphone 12

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice but had some trouble with getting FaceTime to work so I returned it. Maybe it was on my end, so I just returned it for the iphone 11pro.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like it! No problems so far glad it was available!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good item thanks perfect for use I am recommend thx

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My son's replacement device

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really appreciate the associate who guided my purchase options and paired the right accessories. My son will enjoy. Insurance on site would have been appreciated.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone worth getting

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always buy the year or two older phone because it’s cheaper and just makes sense. This was very much worth it and a great upgrade from the 8 I had. Lol.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Ok

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good , being refurbished this wasn’t bad . Had to pull out three phones to find one that looked good though.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    iPhone 12

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice phone work great , service is great too Best Buy in Gastonia!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the color

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this phone for my daughter it works great. She loves the color and it looks like it’s brand new.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy unlocked phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed an unlocked phone to take overseas. Great price and was easy to work with. Just put in my sim card and voila!! It works.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    First iphone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone and service from, Geek Squad! Bought this for a family member. Geek squad walked us through, how to use this iphone.

    I would recommend this to a friend