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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 864 reviews

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Rating by feature

  • Display Quality

    Rating 4.7 out of 5 stars

  • Camera

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

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Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers are positive about the overall performance and condition of the Pre-Owned Excellent iPhone 12 5G 64GB (Unlocked), as well as its camera quality, functionality, and price. Some customers have expressed negative feedback regarding the battery life and screen, while others have mentioned scratches, storage limitations, and charging issues. Overall, the phone seems to be well-received for its features and value.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 28 Showing 541-560 of 864 reviews
  • Cons mentioned:
    Charging

    Rated 1 out of 5 stars

    Never buy a used iPhone from Best Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this phone on 3/22 and it stopped charging on 4/28. As a total tech member, I brought it in to be fixed but they were not able to correct it or replace it as the warranty goes through Apple which starts on the original date of purchase for the phone bought new and not used. So if anything goes wrong with the phone you buy, you are screwed. I would definitely 5 star the Geek Squad staff and manager who spent over an hour trying to help me fix the phone. So it’s bad luck that the phone went bad as these are not certified only “checked” to be functional. The phone worked fine for those four weeks. Learning lesson for me not to buy used from Best Buy as it’s not covered by any protection against faulty equipment and now I’m out the money I spent.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Iphone was in excellent condition and good battery life for refurbished unit

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cell phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far my phone is working great. Haven’t had any problems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a good phone bought.I really need that and I want to sixteen

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone is the way to go. Thanks Best Buy

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this phone daily and I like it a lot. It looks great and has good performance. If you are an anrdoid user and on the fence about iphone, do it, It's 100% worth it! Battery came at 100% capacity. Very happy with my purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very quick and easy did not have to wait hours like you would in the cell phone stores.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I live Best Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best sale person so helpful I have not been to Best Buy in years and I am so happy I recently went back it’s sick an amazing place .. I have been in once a week since back thanks you to the awesome sale person helped me .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 12

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recently bought this phone and really performing well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Met all of my expectations

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Met all of my expectations. I was able to connect to my carrier and transfer all of my apps/data from my iphone 8 via bluetooth without any problems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 12

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item my daughter love it, it works perfectly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy Purchase

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy and straight forward purchasing process. Made buying a device much less stressful than it is normally. Great experience!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only had a couple scratches on the side of the phone. Other than that everything was in exelent condition

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    iPhone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything is good , the phone woks , the camera works, the display is ok

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New /Used iPhone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great new to us phone! With the help of Best buy Employee we purchased a refurbished iPhone and you would never know it wasn't brand new- very helpful staff lead us in the right direction!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 12

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So glad I got this phone through Best Buy. I won’t shop anywhere else for electronics.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good please go buy it I bought this iPhone 12 and it seems really great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my iPhone 12

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a fabulous iPhone there is nothing about it that’s not great for me!! I am happy as a lark to have pitched it from Best Buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iphone 12

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    iphones are akways reliable apple products friendly user

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 3 out of 5 stars

    iPhone 12 slow in performance

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    iPhone looks good, as usual with all iPhones. I find it is slow in performance and rather upgrade to the pro.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Love the color

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just like new! The color and overall pretty happy and works excellent!

    I would recommend this to a friend