Customer Ratings & Reviews

I bought this phone on 3/22 and it stopped charging on 4/28. As a total tech member, I brought it in to be fixed but they were not able to correct it or replace it as the warranty goes through Apple which starts on the original date of purchase for the phone bought new and not used. So if anything goes wrong with the phone you buy, you are screwed. I would definitely 5 star the Geek Squad staff and manager who spent over an hour trying to help me fix the phone. So it’s bad luck that the phone went bad as these are not certified only “checked” to be functional. The phone worked fine for those four weeks. Learning lesson for me not to buy used from Best Buy as it’s not covered by any protection against faulty equipment and now I’m out the money I spent.

Iphone was in excellent condition and good battery life for refurbished unit

So far my phone is working great. Haven’t had any problems.

It was a good phone bought.I really need that and I want to sixteen

I use this phone daily and I like it a lot. It looks great and has good performance. If you are an anrdoid user and on the fence about iphone, do it, It's 100% worth it! Battery came at 100% capacity. Very happy with my purchase

Very quick and easy did not have to wait hours like you would in the cell phone stores.

Best sale person so helpful I have not been to Best Buy in years and I am so happy I recently went back it’s sick an amazing place .. I have been in once a week since back thanks you to the awesome sale person helped me .

Recently bought this phone and really performing well

Met all of my expectations. I was able to connect to my carrier and transfer all of my apps/data from my iphone 8 via bluetooth without any problems.

Great item my daughter love it, it works perfectly

Very easy and straight forward purchasing process. Made buying a device much less stressful than it is normally. Great experience!

Only had a couple scratches on the side of the phone. Other than that everything was in exelent condition

Everything is good , the phone woks , the camera works, the display is ok

Great new to us phone! With the help of Best buy Employee we purchased a refurbished iPhone and you would never know it wasn't brand new- very helpful staff lead us in the right direction!

So glad I got this phone through Best Buy. I won’t shop anywhere else for electronics.

Really good please go buy it I bought this iPhone 12 and it seems really great

This is a fabulous iPhone there is nothing about it that’s not great for me!! I am happy as a lark to have pitched it from Best Buy

iphones are akways reliable apple products friendly user

iPhone looks good, as usual with all iPhones. I find it is slow in performance and rather upgrade to the pro.

Just like new! The color and overall pretty happy and works excellent!