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Customer Ratings & Reviews

Your price for this item is $279.99

Customer reviews

Rating 4.4 out of 5 stars with 797 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.6 out of 5 stars

  • Camera

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers appreciate the excellent condition and high quality of this pre-owned iPhone 12, frequently praising its functionality and ease of use. Many also highlight the phone's size and appealing color options. However, some customers reported issues with battery life and occasional screen problems. A small number also mentioned concerns about the ear speaker and the amount of storage.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 797 reviews
  • Rated 4 out of 5 stars

    Hello buy me an iphone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good thing to buy but probably gonna be obsolete in a year

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love it

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is very good and does it work very good, I love it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Loved it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved it was a gift for my daughter and she loved it aswell thank u beat buy

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Low Battery Health

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery Health super low on purchase When asking Customer rep they answered “Its like brand new” even after asking specifically for battery health

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    No! Never again

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked ok for 5 months and it just started dimming and glitching, restarted and now won't work at all!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I'm not satisfied

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received the phone with a faulty camera and I think I paid too much for this phone

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Seriously

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It didnt come in an apple box and the phone had damage to the side and scratches all over the back im getting a refund

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent phone

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The iPhone 12 5G is still a very reliable and smooth-performing phone. It runs fast, handles apps effortlessly, and the display is crisp and vibrant. The camera quality is impressive for photos and videos, and 5G connectivity is a nice bonus. Battery life is solid for daily use, and the phone still feels modern and well-built. A great choice if you want strong performance without buying the newest model.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life, Storage

    Rated 4 out of 5 stars

    Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery life could have been better and storage was not enough for many apps.

    I would recommend this to a friend
  • Pros mentioned:
    Phone

    Rated 5 out of 5 stars

    iPhone 12

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The packaging was very good and the quality of the phone was excellent

    I would recommend this to a friend
  • Pros mentioned:
    Condition
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Excellent condition, but battery at 70%

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is in perfect condition. However, I was told that the battery would be at approximately 90%, but when I got home and set it up, I saw that it was actually at 71%. The phone works perfectly, but there’s no way to check the battery health before making the purchase.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Refurbished Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality and works well. Pickup was simple and easy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone for a great price

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have purchased many refurbished phones from Bestbuy and so far they have all been in fantastic shape and work perfectly. Don’t risk buying a phone from a stranger when you can buy one guaranteed to work from your local Bestbuy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect gift

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this phone as a gift for my son. It’s pre owned but works like new. My son is very excited. It’s new but much cheaper price.Personally I love iPhones but couldn’t afford a brand new one. This works the best

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great switch

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In good condition no visible scratches the iPhone maintains good battery and loads much better. Bought for my dad. Went from a Samsung a16 that lagged and this is a huge upgrade. Will be buying a second for mom.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is functioning pretty good. I don’t have anything Ill about it

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Functionality, Quality

    Rated 5 out of 5 stars

    iPhone 12

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    BestBuy always been excellent delivering good products, new or used the quality is great! The iPhone is like new and I been using it for while and it works like brand new!

    I would recommend this to a friend
  • Pros mentioned:
    Phone
    Cons mentioned:
    Storage

    Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality of the phone is great. The only down siide is the device has a small amount of storage

    I would recommend this to a friend
  • Cons mentioned:
    Scratches

    Rated 4 out of 5 stars

    iPhone review

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall great! Has a lot of scratches on the back but it works great!! Battery life is good

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Good phone!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Probably the best bang for your buck out of all the iPhones. It’s a good size, is fast, and looks nice. I would recommend buying a protection plan.

    I would recommend this to a friend
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