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Customer Ratings & Reviews

Your price for this item is $279.99
The comparable value price is $299.99

Customer reviews

Rating 4.4 out of 5 stars with 752 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.6 out of 5 stars

  • Camera

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers appreciate the excellent condition and high quality of this pre-owned iPhone 12, frequently praising its functionality and ease of use. Many also highlight the phone's size and appealing color options. However, some customers reported issues with battery life and occasional screen problems. A small number also mentioned concerns about the ear speaker and the amount of storage.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 31 Showing 601-620 of 751 reviews
  • Rated 5 out of 5 stars

    Didn’t expect it to be like new

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone was like new the battery life on it was at 99%.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Angry

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I will never buy an open box item it was all damaged and it was non refundable

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great product for its price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this product. It is affordable yet it has all the features I need in a smartphone. Great buy!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Slow internet even with wifi

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound was bad and the phone was really slow to connect to internet.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Thank you

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was exactly what I needed. I'll only buy pre-owned going forward

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bout this for my mom and she loved. I highly recommend this phone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 12

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful was a present and they loved it so much.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A son’s gift

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved and it was the perfect solution for my son

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 12

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Apple product for a great price! We are an apple brand family but their prices can be high.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone at a great price, the process was very easy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 12

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a very good phone would recommend thank youuuu

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    i love this color

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    best phine and best color for dailyuse, i love iphone !!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 12

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone works and it was easy to pick up at the store.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Value

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good value for the price. Not much different than any new iphone that is out now

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    IPhone

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this as a gift for our 26 year old son. So far he loves everything about it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    We don’t need brand new phones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Buy used. Buy used. Buy used. Buy used. Buy used. Buy used.

    I would recommend this to a friend
  • Cons mentioned:
    Screen

    Rated 1 out of 5 stars

    Junk Phone from Best Buy

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm giving 1 star because I have to. My son bought this phone Mid August and 2 months later it died. The screen started flashing and then it went green and then had a bright screen. It is on sometimes and off sometimes. It isn't returnable because it is past the 2 week return week. He was told it will cost him at least $280 to repair the phone. I am extremely upset with Best Buy over this. They should do better. They sold him a junk phone and don't have the integrity to make it right.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far it’s been a great phone! I wasn’t sure with it being an unlocked phone.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Waste of money!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed an iPhone; it was an emergency. Getting a brand new phone would take up to two weeks. I saw that a preowned iPhone was the fastest way because I could pick it up the same day. The device has scratches on the left side, the screen, the battery everything is bad with the device. I feel like Best Buy shouldn’t sell this kind of products.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Price was reasonable. Staff was knowledgeable about the product.

    I would recommend this to a friend
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