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Customer Ratings & Reviews

Your price for this item is $249.99
The comparable value price is $299.99

Customer reviews

Rating 4.4 out of 5 stars with 775 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.6 out of 5 stars

  • Camera

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers appreciate the excellent condition and high quality of this pre-owned iPhone 12, frequently praising its functionality and ease of use. Many also highlight the phone's size and appealing color options. However, some customers reported issues with battery life and occasional screen problems. A small number also mentioned concerns about the ear speaker and the amount of storage.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 34 Showing 661-680 of 775 reviews
  • Rated 5 out of 5 stars

    Great Price and in good condition

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best deal and great pre-owned phone, product as describe

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything is working fine, will definitely recommend

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Apple - Pre-Owned iPhone 12 5G 64GB (Unlocked) - B

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The battery on this device is very poor I think they didn't do a good job in refurbushing it and I couldn't return this device because I was out of the country for 1 month. Very poor quality for the price tag hope it would have been better.. I would still appriciate if I can get any help regarding this.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 11

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked very well as stated. Not bad for a used phone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice phone love the color. Just what I was looking for.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Non working and damage !

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought a pre-owed for my dad as a gift as I was setting it up and everything I didn’t realize speakers did not work , I went back the next day and I was exchanged to a different one but now it came all scratched up and damaged . Worst thing is I was also charged extra from the carrier so ended up wasting more money ! , don’t buy pre owed phones from Best Buy !

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Return Item

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have to return the phone. Not good internet reception

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    Battery life horrible

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery does not last for more than 2 hours. Disappointed !!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Iphone12

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works amazing my girl loves it bought it as a gift

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Faulty Phone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone arrived in a non-Iphone box with no cushioning on inside of phone box. It looked to be ok, but I don't get a lot of incoming calls and I realized several days later that the phone wasn't ringing for incoming calls. Then, I realized the action key on the upper left side of the phone is nonfunctional. Buyer beware. Apple has refurbished phones that they will actually check for functionality before sending them to you. Sure, they are more expensive - but it isn't worth the risk to go through Best Buy.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good price

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replacement for my daughter. Fairly decent phone. Picture quality is great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love this iphone 12

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this iphone so much and i think you should get one

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Lesson learned

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not happy. I bought this for my teenage daughter for Christmas. Since most teenagers do not make phone calls but mostly text, we did not realize that the voice quality on a phone call is horrible!! Didn't know this for 3 months after purchase. Now we are stuck with it. I'm giving 2 stars because it does everything else just fine.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life, Scratches

    Rated 1 out of 5 stars

    I don’t suggest to buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not as described several scratch, battery life is not good

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It performs as well as a new one for what I need it to do.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    iPhone 12

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone was defective had to return it. But the guys over at geek squad at the Culver City location were amazing !! They had great customer service! Sterling and Daniel super helpful

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Phone works but the price wasnt a great bargain

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone works but all after market chords and cables (non-OEM). I thought i would receive a better discount but did see similar/better offers just after purchase.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Iphone 12

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the phone is in good condition, maybe if it was in its original box it would be better, but that's fine

    I would recommend this to a friend
  • Cons mentioned:
    Ear speaker

    Rated 1 out of 5 stars

    Nice but defective.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice looking phone, unfortunately the ear speaker is not working.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    No used Phones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bad move on my Part. Can not insure used Apple products.

    No, I would not recommend this to a friend