Customer Ratings & Reviews

Pretty disappointed to purchase an "Unlocked" phone that isn't unlocked. Even worse is this was a Christmas present for my daughter. And we tried for hours to activate, and it did not work. Only to take it to Verizon and them to tell us the phone is in collections and can not be activated. And then to return was even more of a hassle. And to think they were going to charge ME to restock the phone?!?! They sold a phone that isn't even unlocked.

Good value for money big save for good quality iphone

There was a problem with my sound system when i got this phone

Gift purchases this as a gift my friend said the camera not good

The phone Would not charge or go on at all. Light damage to it

Phone would not charge. Very disappointed I had to carry it back

I purchased this iphone 5 months back. Di not drop it at all. Next thing I know, this sunday the screen would not respond to anything. I held the power button and nothing. Do not purchase this iphone,

phone does not work properly. when it dies it stays dead for hours and wont charge. I ended up going back to my old janky phone

I purchased this phone for my Dad. Just as the 14 day return window closed we noticed the iphone is getting very hot upon regular usage. I am afraid it will catch fire or cause other harm. Do not recommend.

No storage available. Purchased as a Christmas gift so of course we missed the ridiculously short return window

I got a phone and since it wasnt cheap at $454 was expecting that the phone was in good cosmetic condition but it wasn’t so i return it but got charge $45 for restocking fee when they didnt send out a good phone money is tigh in this times of the year and just dealibg with this is a no no for me of doing something similar in the future good luck if u order one hopefully you dont have the same experience

Phone overheat. Screen turns on and off. Volume go in and out. Would not purchase a refurbished phone again. Poor quality.

Expensive for an open boxed phone scratch by the sound no memory storage basic phone

iPhone came with scratches and deep marks everywhere. Horrible condition that wasn’t mentioned in the description when I bought it, it’s like they dropped it and smashed it. I do not recommend buying their pre-owened because they come in very poor condition.

It’s not worth the price for a pre owned old gen iPhone. Just get the new 13 or 14 for a small price increase. Battery health was at %80

The battery is already defective, 74% of the battery status

I was promised a free phone setup. But manager refused. I’m no longer a Best Buy customer. I returned the phone

I bought this phone as a gift for my nephew and it was such an embarrassing experience as the phone was defective. The phone would restart every 2 minutes.

I bought this phone as a refurbished phone. It was in OK condition. Good enough for my grandson to use.

Defective Product. 1 + 1 rating because I found the option to return it. Still time and money loss.