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Customer Ratings & Reviews

Your price for this item is $299.99

Customer reviews

Rating 4.4 out of 5 stars with 752 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.6 out of 5 stars

  • Camera

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers appreciate the excellent condition and high quality of this pre-owned iPhone 12, frequently praising its functionality and ease of use. Many also highlight the phone's size and appealing color options. However, some customers reported issues with battery life and occasional screen problems. A small number also mentioned concerns about the ear speaker and the amount of storage.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 10 Showing 181-200 of 751 reviews
  • Rated 4 out of 5 stars

    Just in time and convenient TOO

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was everything I expected AND came with a charger were most don’t come with kne

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good and cheaper

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good phone cheaper and attendant my expectations

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome! Recommend this item to anyone. The battery life is a little on the slow side but beside that it great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Goat

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mom loves it but store took forever They had found the wrong one and I told them I wanted the other one but they're going to actually count me the money and let me get the better one for the price of the older one but they ended up finding the older one and it worked out. That's why Best buy is goat.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    iPhone review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came in excellent condition and so is perfectly functional.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Best Buy doesn't give support or advise

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The equipment was more damaged than I thought, and there was no way to know that beforehand. But what disappoints me the most is Best Buy's service. They didn't help me with anything. They even told me that there was no warranty on this purchase, which I expected, but I asked them if we could turn it on together in case there was a problem. They refused to help me even with that. It's the same experience as bought it on the street at a higher price.

    I would recommend this to a friend
  • Pros mentioned:
    Quality, Size

    Rated 5 out of 5 stars

    Excellent purchase

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it!!! The phone has a bigger screen and the camera is amazing

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Actually impressed.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent for what you’re getting for price. With this quality I would expect it to be 1000$. Although the no home button takes getting used to, and the battery doesn’t seem as good as the SE 3. The screen resolution and refresh rate is definitely noticeable, along with performance.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Like new

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was in perfect state! I got the iphone 12 and thought it maybe had scratches or something but NOTHING at all!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refurbished Iphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I brought the phone for my daughter, she loves it. Works fine, no problems .

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Amazing!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bough refurbished and was in immaculate condition has worked perfectly with ZERO problems

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 12

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is great and looks brand new, very easy to put together.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 4 out of 5 stars

    iPhone 12 Pro Max open box

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this iPhone 12 Pro Max open box ,great condition

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    iPhone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone came in excellent condition just as described. I couldn’t be happier!

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Great refurbished Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this refurbished phone a little over a month and I can say the only slight downfall is the battery life. Although, this was to be expected with a refurbished item. The change from my previous phone to this was simple and easy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    many features

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy to use for this senior. I like the many features.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great used phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone works great. No issues. Best part. I was in and out of the store. Customer service and your associates were absolutely perfect.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    12 and still kicking

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Handy little phone with all the computing I could ever need. Never mind that it’s several models lower than the latest ones, have no need for anything else.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 4 out of 5 stars

    Good pre-owned IPhone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is good, no visible imperfections. It does not swipe as easily as it should. Other than that, there are no issues. I did just get the phone a couple weeks ago.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Preowned iPhone 12

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The iPhone was in great condition and works amazingly well.

    I would recommend this to a friend
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