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Customer Ratings & Reviews

$279.99

Customer reviews

Rating 4.4 out of 5 stars with 864 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.7 out of 5 stars

  • Camera

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers are positive about the overall performance and condition of the Pre-Owned Excellent iPhone 12 5G 64GB (Unlocked), as well as its camera quality, functionality, and price. Some customers have expressed negative feedback regarding the battery life and screen, while others have mentioned scratches, storage limitations, and charging issues. Overall, the phone seems to be well-received for its features and value.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 29 Showing 561-580 of 864 reviews
  • Rated 5 out of 5 stars

    Good phone would recommend

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good phone works like new when purchased felt like buying a new phone works good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good Acquisition It was an excellent purchase, not bad at all even though it is an "old" model so to speak, it continues to fulfill its functions as is

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Price, Quality & Deliver on iPhone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price for a great per-owned phone. Like new. Arrived when promised. Could not have asked for more. Would buy again. Always happy with Best Buy prices, quality and service.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good phone

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone has worked as expected. No problem from my wife.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this phone for my sister she’s happy loves it and it fits her definitely would recommend getting a iPhone at Best Buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great. Still amazing. Why but expensive new one? This is worth it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good value

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The iPhone is great! there is no external damage, and the battery appears to be normal.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iphone 12

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this to replace my iphone 8 this phone fits the bill good battery life

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refurbished phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone works great I don’t have any issues yet !

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just like a new iPhone . Brought it about 3yrs ago and still running great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 12

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent phone for a teenager. And its comes in good condition.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    11I phone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good phone purchased nice customer service i liked

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 12

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very happy with my iPhone 12. I have no complaints . I wish I can get a IMAC AIR 15 refurbished at a very low price. That would make me even happier. I trust Best Buy for all my electronics items. Thank You

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this color. We had no problem activating it through Verizon. So far the battery is holding up very well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best. Electronics

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have purchased four laptops at Best Buy I have not had any issues iam a sold out wit Best Buy they have been good to me great electronics and not only that the have house appliance and TV’s it’s a good family store

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Iphone 13

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son broke his phone and this was his replacement. Best price for the model we were looking for.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Overall pretty good… with one minor exception

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price, it’s not bad. But I received a model with some scuffs and scratches on the casing and the screen.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 12

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone has worked perfectly so far. Glad I purchased it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Review iPhone 12

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent device, the price is good for the quality of the product.

    I would recommend this to a friend
  • Cons mentioned:
    Screen

    Rated 1 out of 5 stars

    Never buy refurbished again

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone last only a few months the screen is completely full of lines and turn pink the phone had no water or any damage I guess big mistake I ll never buy a refurbished again. Waste of money

    No, I would not recommend this to a friend