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Customer Ratings & Reviews

$279.99

Customer reviews

Rating 4.4 out of 5 stars with 864 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.7 out of 5 stars

  • Camera

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers are positive about the overall performance and condition of the Pre-Owned Excellent iPhone 12 5G 64GB (Unlocked), as well as its camera quality, functionality, and price. Some customers have expressed negative feedback regarding the battery life and screen, while others have mentioned scratches, storage limitations, and charging issues. Overall, the phone seems to be well-received for its features and value.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 30 Showing 581-600 of 864 reviews
  • Rated 5 out of 5 stars

    I love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Iphone 12 the best of all time I recommend it always with that sure power

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Iphone 12

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great no problem works good no issues will recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pre-owned IPhone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    so happy this was available at the store! Well worth the price!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Iphone Happy

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My grandson was so happy to get the Iphone & I was very happy to give it to him.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Not as described

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The battery is 79% That happens to be the precise level that Apple recommends replacement

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    iPhone feedback

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was seamless purchase with clear instructions however system Is hanging in middle not sure how to handle this . Appreciate if you can look for quality of product

    No, I would not recommend this to a friend
  • Cons mentioned:
    Charging

    Rated 1 out of 5 stars

    Do not recommend.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone does not charge at all. Super disappointed as this is my 2nd attempt buying a phone in “excellent condition” on best buy’s site.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    IPHONE 13 Pink Color

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The item was in very good condition. Worth the buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Iphone

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loveeee my cellphone perfect size and really good camara

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy way to update your phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really can't tell it is a refurb phone.Easy to order, easy to buy, easy to just go in and pick up. No pressure sale like you get at the cell phone store. Just had to switch the SD card and bam the new phone worked.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Buy with confidence

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is in perfect condition, the only thing is that the battery heats up again a

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    iPhone ripoff

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price but phone storage keep showing wouldn’t buy again

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    It just works

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The refurbished phone worked without any issues. However I did see some areas where tiny bit of glue squeezed out between the case and screen. Barely noticeable though.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pre-owned iPhone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s in good shape. It’s my mom’s. She’s not tech savvy, but she can work it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pre owned

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was in Good condition, I recommend this to ky friend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cell phones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought the new phones as a gift and they are loving it. Great purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Services

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful service they were very kind and helped me with my purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 12

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything works good and the price was amazing for the phone.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    Don’t recommend used phones from Best Buy

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone was in good shape no scratches no cracks, but the battery life on this phone is gone, it takes for ever to charge, the battery drains super fast and if I even get my phone to answer a text message when it’s charging my battery will drain instead of charge, very disappointing for $400 thumbs down for me…

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Idk

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were helpful and had the item/purchase I was looking for

    I would recommend this to a friend