Customer Ratings & Reviews

The person who help me, was really not a good customer service.. he was so rude when i ask him a question about the electronic that i was trying to buy

Had no storage available so we couldn’t even set it up. Purchased it as a gift for Christmas and of course there was a ridiculously short return window that we missed.

I buyed for christmas present (santa claus) and never works correctly, every 3 minutes is reset 4 itself

Never thought of course of many years shopping at bestbuy this only one time I haven’t received my package

Worst item arrived for me, never trust this seller any more

The phone itself look in fair condition. But it came locked, it does not show the passcode anywhere on the box.

Horrible, got the wrong item and have been waiting 11 days for my refund

This phone was filthy and nasty, it works but why was it not cleaned!?

Its just bad. Have to use it for work. Iphones are just not very good

The phone I bought was crashing and had to be returned.

Item arrived a damaged box and not an apple box or charger.

I purchased this phone at Best Buy online it was bought as unlocked and refurbished. This phone was purchased in November 2022. The phone is locked. Apparently this phone was not inspected or reset. This was a gift that was sent overseas. The user is unable to reset the phone. The screen is asking for the Apple ID and Password

A thoughtful gift for a teenager, this iPhone brings immense joy and excitement to their daily life. With its sleek design and advanced features, it not only serves as a communication tool but also as a gateway to creativity and social connection. The vibrant display and powerful camera allow them to capture memories, while various apps provide endless entertainment and learning opportunities. Whether it's staying in touch with friends, exploring new interests, or simply enjoying their favorite music and games, this iPhone is sure to enhance their experience and bring a smile to their face. In a world where technology plays a crucial role, gifting an iPhone is more than just giving a device; it's about empowering them to express themselves and stay connected in a meaningful way.

Still dont have the product. Twelve days and counting. No update on when to expect to receive it. No means to contact anyone. Online tracking just says delayed. This is like an overbooked airline, sold me something they cant deliver. Very disappointed.

The phone is falling apart. Camera not looking right around the edges, its like the paint is pealing offf from in.

I never thought to go refurbished but I did and worked beautifully I was in a crunch and great buy

This item is exactly as described. It’s practically brand new. Not one scratch or nick. The color is beautiful.

Works and looks like a brand new iPhone 12. Not a single problem transferring my apps and data from my iPhone XR. Very happy with price and performance of this phone.

The iPhone 12 I purchased was 10 out of 10 Excellent quality, the sales person did a great job with helping me and explaining everything to me in great detail. I would definitely recommend family and friends. A great buying experience. I will definitely purchase from Best Buy again.

I love this new iPhone I got. The workers at Best Buy were very helpful in providing me with all all the information that I needed. They helped recommend the best option for me and very well explained everything to me. This iPhone is the best thing that I’ve ever purchased in my life better than the old one I had. thank you so much Best Buy for the help and the best new purchase of my life!