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Customer Ratings & Reviews

Your price for this item is $279.99

Customer reviews

Rating 4.4 out of 5 stars with 802 reviews

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Rating by feature

  • Display Quality

    Rating 4.6 out of 5 stars

  • Camera

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

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Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers appreciate the excellent condition and high quality of this pre-owned iPhone 12, frequently praising its functionality and ease of use. Many also highlight the phone's size and appealing color options. However, some customers reported issues with battery life and occasional screen problems. A small number also mentioned concerns about the ear speaker and the amount of storage.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 802 reviews
  • Rated 5 out of 5 stars

    phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    its like purchasing a brand new phone at a lower price

    I would recommend this to a friend
  • Pros mentioned:
    Quality

    Rated 5 out of 5 stars

    good phone low price

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the phone works as expected charges perfectly very nice screen no issue so far

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Iphone 12

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy and perfect for mom to navigate. Would buy again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New phone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Much better than my old iPhone 6. Not sure about the iso upgrade it got last night. It has uses that I don't require.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this phone for my brother, and he loves it, it's a beauty. Sleek, slim, and compact. It's fast and easy to work.

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Functionality

    Rated 5 out of 5 stars

    Phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Couple scratches but well worth it! Works good. No problems!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works just fine.., not enough memory. Other than that the phone is fine

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    iPhone 12

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is working well in terms of battery longevity, it displays clear picture on face time and good quality. It still works well , has right icons to use and is the right size to carry.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    iPhone 13

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone. Nice sizes that fits hand and very easy to manage.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought over 2 years ago and phone still working perfectly. I would recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Quality

    Rated 5 out of 5 stars

    Pre owned is the way to go!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pre owned is always great with Best Buy’s guarantee. I’ve purchased multiple iPhones that were pre owned and never had any issues plus it’s a great deal! iPhone 12 runs great for my teen and the camera is still a great quality.

    I would recommend this to a friend
  • Pros mentioned:
    Quality

    Rated 5 out of 5 stars

    Great !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Even though, it’s a refurbished phone, is works amazing! The battery life is amazing and the camera quality is amazing!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great deal.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent purchase, great value. Lasted a while and still works great.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Reconditioned, don’t be afraid

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had an 8. Battery started to die after a few hours. Got this one because less expensive. Took a lot of learning, but it works well with different mentality,

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    iPhone 2nd hand

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I came into the store not knowing they had used iPhones … and was pleasantly surprised when The salesperson told me, after she realized I couldn’t afford to buy a brand new one straight out! The iPhone 12 was in immaculate condition and is working beautifully!! So happy they offer this !

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Excellent Value for a Pre-Owned iPhone 12

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased a pre-owned iPhone 12 from Best Buy, and I couldn't be happier with my decision. The phone was in excellent condition, with no visible scratches or dents. It looks and feels almost brand new!

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    great working phone like new

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    overall looks great and works great! It is like new,

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Functionality

    Rated 5 out of 5 stars

    Refurbished iPhone 11

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I brought this phone for my 12 year old son. This phone looked brand new and work great!!

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Save your hard earned money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy insured the l phone 12 was in excellent condition. I couldn’t be more pleased. I anticipate a new iPhone every year but I’ve learned getting a pre-owned iPhone is affordable and reliable!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    BEST BUY ROCK STAR SERVICE

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a great product. Not only the product the customer service, timing , and the whole process was so much easier than goin to the cell phone store . Thank u Best Buy!!

    I would recommend this to a friend