Tech the Halls 24-Hour Flash SaleLimited quantities.Shop now

Skip to content
Gift Ideas
Main Content

Customer Ratings & Reviews

Your price for this item is $249.99
The comparable value price is $299.99

Customer reviews

Rating 4.4 out of 5 stars with 774 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.6 out of 5 stars

  • Camera

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers appreciate the excellent condition and high quality of this pre-owned iPhone 12, frequently praising its functionality and ease of use. Many also highlight the phone's size and appealing color options. However, some customers reported issues with battery life and occasional screen problems. A small number also mentioned concerns about the ear speaker and the amount of storage.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 24 Showing 461-480 of 774 reviews
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Good phone

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It came like brand new everything working its perfect

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pre-Owned I Phone 12

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very happy with my purchase of the pre-owned I phone 12 from Best Buy. Best Buy guarantees that I will be satisfied with my purchase or my money back. I also have a warranty plan thru Best Buy as a member. I go no where else for my product when purchasing Apple items.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    IPHONE

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was an open-box item that is in excellent condition. My son loves it

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Best buy

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good refurbished phone my kid loves it. Going to buy another soon

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Excellent phone and delivery

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is in excellent condition. Prompt delivery.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 12

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent phone for a teenager. And its comes in good condition.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iphone 12

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this to replace my iphone 8 this phone fits the bill good battery life

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Brand new feel and look

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It feels and looks brand new. Good phone, good price.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Good condition

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good condition, no scratches, no bumps, no stains.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy Purchase

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy and straight forward purchasing process. Made buying a device much less stressful than it is normally. Great experience!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy is THE place to go!!!

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My S10E was dying and my wife wanted my phone to be the same as hers but AT&T didn't have it and recommended Best Buy. Brilliant! The service was terrific! Eric transferred everything to the new phone and paired the phone with my Ipad. I couldn't be happier!!!!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Never buy a used iPhone from Best Buy

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this phone on 3/22 and it stopped charging on 4/28. As a total tech member, I brought it in to be fixed but they were not able to correct it or replace it as the warranty goes through Apple which starts on the original date of purchase for the phone bought new and not used. So if anything goes wrong with the phone you buy, you are screwed. I would definitely 5 star the Geek Squad staff and manager who spent over an hour trying to help me fix the phone. So it’s bad luck that the phone went bad as these are not certified only “checked” to be functional. The phone worked fine for those four weeks. Learning lesson for me not to buy used from Best Buy as it’s not covered by any protection against faulty equipment and now I’m out the money I spent.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Met all of my expectations

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Met all of my expectations. I was able to connect to my carrier and transfer all of my apps/data from my iphone 8 via bluetooth without any problems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good value

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The iPhone is great! there is no external damage, and the battery appears to be normal.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Iphone 12

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great no problem works good no issues will recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 12

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone has worked perfectly so far. Glad I purchased it.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    The best buy

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best condition like New one , no demage good screen

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Love my iPhone 12

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a fabulous iPhone there is nothing about it that’s not great for me!! I am happy as a lark to have pitched it from Best Buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Review iPhone 12

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent device, the price is good for the quality of the product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pre-owned IPhone

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    so happy this was available at the store! Well worth the price!

    I would recommend this to a friend