Customer Ratings & Reviews

The iPhone 12 works perfectly. I love how clean it looks. I had no issues with the exchange and my service was available the same day.

Good quality, good packaging, like new. iPhone came in box and was functional.

Easy to use bought as a gift for my boyfriend was definitely an upgrade from the old small phone he had . Easy set up and transferred over quickly

Great experience with BestBuy Online services. I recommend Best Buy to everyone

Only thing that was not decent was the battery. It was still able to run ios26 with ease.

I’ve used this phone for a few months now and haven’t had any problems. It runs like new, but the battery does drain a little bit fast.

I could not be more pleased with my purchase. I only wish I had bought a pre-owned iPhone before instead of spending a lot more money. It is perfect. I bought online, picked up at the store, went to my carrier TMobile and within 5 minutes had my "new" phone ready to use. There is no way I can tell it was ever used.

Looks good so far, nothing wrong, looks a brand new.

Excellent prodect I loves it so much definitly recommend it to everyone

This refurbished or preowned iPhone 12 is an excellent buy. Looks nice and has no damage. Battery is great and arrived neatly packaged

This was a lifesaver. My phone was run over by a car by accident ,and I did not want to pay 1000.00 plus for a new one. I came into Best Buy and bought this refurbished one. It looks brand new. You can not even tell that it was not.

Good price for the quality. Nice camera, good battery life.

Wanted to purchase a used phone for teenage son. Decided to purchase from Best Buy as it was covered under my total protection plan instead of purchasing insurance through wireless carrier. Wish it came in a box that felt more “New” as this was a gift. Phone was in great condition. Also- did not like how refurbished/ preowned phones are not on the floor. You have the request the exact phone and cannot browse. This is frustrating because you have no ability to see options without someone going in the back and bringing them out. They should have a display for preowned/ refurbished phones instead of it being a secret. They have open box items out so not sure why they do this.

Couple scratches but well worth it! Works good. No problems!

Bought refurbished and works perfect I love it I’ll buy again

The camera quality phone in this is elite. I gifted this phone to my father he loves it!

I came into the store not knowing they had used iPhones … and was pleasantly surprised when The salesperson told me, after she realized I couldn’t afford to buy a brand new one straight out! The iPhone 12 was in immaculate condition and is working beautifully!! So happy they offer this !

I brought this phone for my 12 year old son. This phone looked brand new and work great!!

I got this phone at a great quality and amazing price

Solid phone and worth more than what it is priced at !