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Customer Ratings & Reviews

$379.99

Customer reviews

Rating 4.4 out of 5 stars with 348 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.6 out of 5 stars

  • Camera

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers have good things to say about the excellent condition, overall performance, and outstanding camera quality of the Pre-Owned Excellent iPhone 12 Pro 5G. Many customers found it easy to set up, and some appreciate its size and color. However, some customers have expressed concerns about the phone's battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 10 Showing 181-200 of 348 reviews
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Nice

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product recomendable cómprenlo Best Buy es lo mejor

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thanks

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was great time. , all the time is best experience whenever I shop something from Best Buy , best , easy quick , much staff ready to help whenever I go , I prefers this place most as well

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Na

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality and product. Very helpful and instrumental.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Replacement/ Upgraded

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good condition, perfect little upgrade after breaking my old ohone gor a good price

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Ok

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it I wish I could buy one more for my birthday

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Gift

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased as a gift for my BF. It looked liked new! No issues

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Worst Iphone Ever.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not purchase this phone. I upgraded to this phone 3 years ago and within 4 months, the back shattered full of spider cracks in a good Speck case with a 3 foot drop. I went back to ATT where I purchased it and they explained that Apple wanted $600 to repair. I took it to an after-market store which replaced the back for $200. Warranty voided, waterproof no more. Within 2 years, the back shattered again and I've been waiting for my contract to expire to go with Samsung. I've been a loyal Apple customer for years and was disappointed with the lack of support from Apple and ATT. Both basically shamed me for not adding Apple care to my monthly payments to warranty a product that should already be covered.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    iPhone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it’s really good condition I really recommend

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was delivered in a timely manner and the phone works great

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It’s okay

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery life was okay, returned because I found better deals

    No, I would not recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Pretty good quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For a refurnished phone it did not disappoint. I would definitely recommend and get another one from here

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Horrible

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Look somewhere else!! I purchased this phone because it was unlocked, however, despite the phone arriving earlier than expected , it has a ton of scratches, camera has a scratch, and the battery health is already at 90%! Definitely returning for a full refund. I’ll never purchase a refurbish phone from Best Buy again, plus the customer service is horrble !!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great deal, great phone. Afordable way to buy an Apple phone.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    iPhone 12 Pro used purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase. Great phone. Phone in great condition.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Good product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is in good condition and still being used

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Replacement phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a great replacement phone that came with a warantee. I appreciate the helpful customer service as well.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Buy It

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phones are very nice and work very well. Best purchase I’ve made.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    1st apple product ever

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Faster speed of downloads than my old 4g phone. This is my 1st apple product and i love it, what a difference.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Used phone refurbished

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far everything is working perfectly fine may be just the voice when I get a call is a Little low so I do need to put in on speaker

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Apple IPhone 12 Pro

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived without a scratch or sign of any previous usage. Very satisfied with my purchase.

    I would recommend this to a friend