Appliances Memorial Day SaleFree delivery. Ends 6/3. Terms apply.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

No content
  • Front. Apple - Pre-Owned iPhone 12 Pro 5G 128GB (Unlocked) - Graphite.
  • Angle. Apple - Pre-Owned iPhone 12 Pro 5G 128GB (Unlocked) - Graphite.
  • Left. Apple - Pre-Owned iPhone 12 Pro 5G 128GB (Unlocked) - Graphite.
  • Alt View 1. Apple - Pre-Owned iPhone 12 Pro 5G 128GB (Unlocked) - Graphite.
  • Jeg and Sons - Adding SKUs to Existing Video video 0 minutes 45 seconds

Apple - Pre-Owned Excellent iPhone 12 Pro 5G 128GB (Unlocked) - Graphite

Model:
IPH-12P-128-GRY
SKU:
6516548
Highly rated by customers for:
$379.99

Customer reviews

Rating 4.4 out of 5 stars with 348 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.6 out of 5 stars

  • Camera

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers have good things to say about the excellent condition, overall performance, and outstanding camera quality of the Pre-Owned Excellent iPhone 12 Pro 5G. Many customers found it easy to set up, and some appreciate its size and color. However, some customers have expressed concerns about the phone's battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-220 of 348 reviews
  • Pros mentioned:
    Overall performance

    Still a good product

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly pleasantly surprised. No issues so far +1 month in

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    iPhone

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome phone. I really like the battery life. Pictures are perfect.!

    This review is from Apple - Pre-Owned Excellent iPhone 12 Pro 5G 128GB (Unlocked) - Graphite

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    It’s cool

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the phone. But battery issues cuz my battery doesn’t last long.

    This review is from Apple - Pre-Owned Excellent iPhone 12 Pro 5G 128GB (Unlocked) - Graphite

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Worth my money!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brand new, no scratches, performs flawlessly, no issues at all. Cameras are epic. Well worth my money!

    This review is from Apple - Pre-Owned Excellent iPhone 12 Pro 5G 128GB (Unlocked) - Pacific Blue

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Refurbished cell phone

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s great! Battery capacity is at 100%. Excellent condition.

    This review is from Apple - Pre-Owned Excellent iPhone 12 Pro 5G 128GB (Unlocked) - Silver

    I would recommend this to a friend

  • Our Experience

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great experience and customer service. One of the employees helped my grandma setup her new IPHONE, as she is not super tech savvy. The employee was super helpful because he spoke English and Spanish, so it was super easy and quick to get your tech questions answered. My grandma will for sure come back to BestBuy for any future tech purchases.

    This review is from Apple - Pre-Owned Excellent iPhone 12 Pro 5G 128GB (Unlocked) - Graphite

    I would recommend this to a friend
  • Cons mentioned:
    Overheating

    Not the best

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was said to be excellent condition screen still had its issues and overheats

    This review is from Apple - Pre-Owned Excellent iPhone 12 Pro 5G 128GB (Unlocked) - Graphite

    No, I would not recommend this to a friend

  • I like it

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lost my old Device, needed a new unlocked IPhone. I was so glad bestbuy had the exact one I lost and needed to replace, unlocked and ready to go!

    This review is from Apple - Pre-Owned Excellent iPhone 12 Pro 5G 128GB (Unlocked) - Graphite

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Call home for cmas

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great buy good condition worked well for a gift for the holidays

    This review is from Apple - Pre-Owned Excellent iPhone 12 Pro 5G 128GB (Unlocked) - Graphite

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    I phone 12 pro

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone works great. I love Best Buy they never let me down

    This review is from Apple - Pre-Owned Excellent iPhone 12 Pro 5G 128GB (Unlocked) - Graphite

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Good great phone

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone easy to use and good quality would recommend

    This review is from Apple - Pre-Owned Excellent iPhone 12 Pro 5G 128GB (Unlocked) - Graphite

    I would recommend this to a friend

  • Very good iphone

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best phone to ever had its really nice and really cool.

    This review is from Apple - Pre-Owned Excellent iPhone 12 Pro 5G 128GB (Unlocked) - Graphite

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Great purchase

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product work just as new no scratches, works good

    This review is from Apple - Pre-Owned Excellent iPhone 12 Pro 5G 128GB (Unlocked) - Pacific Blue

    No, I would not recommend this to a friend

  • Happy

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m satisfied with the purchase of my phone and the case I purchased as well

    This review is from Apple - Pre-Owned Excellent iPhone 12 Pro 5G 128GB (Unlocked) - Graphite

    I would recommend this to a friend

  • apple

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good conditions and nice service ,thank for best buy

    This review is from Apple - Pre-Owned Excellent iPhone 12 Pro 5G 128GB (Unlocked) - Gold

    I would recommend this to a friend

  • iPhone purchase

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exactly what I was looking for. I couldn’t find it anywhere else, but of course Best Buy saved the day. This purchase was everything I was looking for the product is awesome. I would definitely buy again.

    This review is from Apple - Pre-Owned Excellent iPhone 12 Pro 5G 128GB (Unlocked) - Graphite

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Nice but best buy should do proper quality check

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice condition for a second hand phone but expensive. Best buy need to improve its quality on refurbishing and checking for quality

    This review is from Apple - Pre-Owned Excellent iPhone 12 Pro 5G 128GB (Unlocked) - Pacific Blue

    No, I would not recommend this to a friend
  • Pros mentioned:
    Camera quality

    IPhone 12 pro

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent phone and grear customer service. Am fully satisfied with my purchase

    This review is from Apple - Pre-Owned Excellent iPhone 12 Pro 5G 128GB (Unlocked) - Gold

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    REFERB IPHONE

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LOOKS LIKE NEW. WOULD DEFFINATLY RECOMMEND TO OTHERS.

    This review is from Apple - Pre-Owned Excellent iPhone 12 Pro 5G 128GB (Unlocked) - Graphite

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Debbie

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No issue with the phone. The phone is working perfectly.

    This review is from Apple - Pre-Owned Excellent iPhone 12 Pro 5G 128GB (Unlocked) - Pacific Blue

    I would recommend this to a friend
Page 11, Showing 201-220 of 348 reviews
Sign in or Create Account

Get the latest deals and more.

Best Buy appLearn more
Share on YouTubeShare on InstagramShare on TikTokShare on FacebookShare on PinterestShare on X
Best Buy Canada
AccessibilityTerms & ConditionsPrivacyInterest-Based AdsState Privacy RightsHealth Data PrivacyDo Not Sell/Share My Personal InformationLimit Use of My Sensitive Personal InformationTargeted Advertising Opt OutCA Supply Chain Transparency Act
In-store pricing may vary. Prices and offers are subject to change. © 2026 Best Buy. All rights reserved. BEST BUY, the BEST BUY logo, the tag design, and MY BEST BUY are trademarks of Best Buy and its affiliated companies.