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Customer Ratings & Reviews

$379.99

Customer reviews

Rating 4.4 out of 5 stars with 348 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.6 out of 5 stars

  • Camera

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers have good things to say about the excellent condition, overall performance, and outstanding camera quality of the Pre-Owned Excellent iPhone 12 Pro 5G. Many customers found it easy to set up, and some appreciate its size and color. However, some customers have expressed concerns about the phone's battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 15 Showing 281-300 of 348 reviews
  • Rated 5 out of 5 stars

    Great phone and price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone very fast and reliable phone worth the money.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    iPhone 12 pro

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The camera on this pre owned iPhone was poor, the camera would not focus properly and the pictures where blurry, will be looking to return

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    IPhone 12

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful customer service very very professional and very helpful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phone pickup

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was effective. Got in and out in 2 minutes. Greta experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service I enjoyed my experience here at best buy

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works well and looks pretty good.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone was overall a good purchase. Would purchase again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good purchase

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I Love it!!!! It’s such an amazing purchase!!!!!!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    D

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good stuff and good job Good stuff and good work every time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Reward yourself

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the phone, good thing i waited for a price drop, haha.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Iphone 12

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome! Thank you for your great service I will share this experience with my friends

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Bad Battery

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After 2 weeks the battery started failing. I charged the phone to reach 100% and after 30 minutes it was down to. 80% with minimum use. I charge it 3 times a day. I would not recomment. I thought I had 30 days to return if there was an issue, but I only had 2 weeks.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Birthday

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter loves it the best birthday present i couldve got her

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Iphone 12 pro

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone I got came in a box of smartphone and I did reset the phone. After using it for sometimes it started lagging, The screen got freezed for a whole day. Maybe I will return it soon.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Very happy with my phone.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with my phone. Works very well, no complaints

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    iPhone 12 Pre Owned

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although it is a pre owned phone, it had too many scratches considering it was certified pre owned. Brought the wrong charger too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone came in great condition just lik new. I and my daughter are both very happy .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Used phone

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is still perfectly running good with battery 95%

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 11 Pro

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was send it back home because they like iPhone pro .. she gonna get it Monday

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not what I expected.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone kept resetting itself; the screen was uneven. I believe it was a bad screen replacement—the phone was refurbished, after all, so what can you expect?

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    Bad battery

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery has very low life, the speakers are dirty.

    No, I would not recommend this to a friend