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Customer Ratings & Reviews

$379.99

Customer reviews

Rating 4.4 out of 5 stars with 348 reviews

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Rating by feature

  • Display Quality

    Rating 4.6 out of 5 stars

  • Camera

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers have good things to say about the excellent condition, overall performance, and outstanding camera quality of the Pre-Owned Excellent iPhone 12 Pro 5G. Many customers found it easy to set up, and some appreciate its size and color. However, some customers have expressed concerns about the phone's battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 348 reviews
  • Rated 5 out of 5 stars

    iPhone refurbished

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice phone was purchased as a Christmas gift bought an otter box to keep it in good condition

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price phone worked great for the needs I had for it

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    No regret

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better place to buy your electronic devices. No regret

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great!!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I LOVED my phone, now I upgraded to the iPhone 16 plus. :) highly recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love the phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone is working really good everything runs good just like new

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 4 out of 5 stars

    Used iPhone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great condition for a used phone, everything packed for the phone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Best Place to Buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy is always my favorite place to buy electronics, people are very nice and friendly. They would suggest you what best fit you depending on your capacity. I bought 2 laptops and an iPhone there. I only wish I had more money to purchase everything I want at Best buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super cool mobile for the price. Best buy sales person has suggested the best option.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Great phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My 13 max pro is in great condition how ever my wife 12 pro only has 80% battery life and you cant check the phone out beforehand.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Apple device

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy are the best I think you have a very fast business and the device are working perfectly

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good device works well havent had any issues sence purchase

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    I love this device!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best iPhone I’ve ever owned I also have an iPhone 14 Pro but the 12 pro seems to work better in some aspects

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Value for Money.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks and works as great as new. Phone was in mint condition. Great deal!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great customer service✨

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great customer service, and knowledgeable. This was very much appreciated!

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    very good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it's ok for the price,I the battery is a little worn output it still has a lot of time to keep working,a good buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Older phone

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To be honest I wouldn’t realistically go with such a older model

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 4 out of 5 stars

    Great phone

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is like new as described. Everything works and it is truly 100% unlocked. Really love my phone.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    iPhone 12

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    these were a birthday gifts for my son. He went from the iPhone 11:11 to the iPhone 12, and he is so excited everything was top-notch.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not at an “excellent” standard

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone itself worked. But along the entire perimeter of the glass screen it had micro-chipping. It didn’t look professionally installed as “excellent ” would be assumed to be.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Refurbished for the win!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this for our teenager as their first phone. It was a great deal, available right away, and it's been great! Reliable and works well. No issues at all.

    I would recommend this to a friend