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Customer Ratings & Reviews

Your price for this item is $399.99
The comparable value price is $429.99

Customer reviews

Rating 4.1 out of 5 stars with 59 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.5 out of 5 stars

  • Camera

    Rating 4.3 out of 5 stars

  • Battery Life

    Rating 3.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers enjoy the excellent condition, functionality, and camera quality of the Pre-Owned Excellent iPhone 12 Pro 5G 256GB (Unlocked). Many have noted the camera works better than previous models, especially in low light. However, some customers have expressed concern regarding the battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 59 reviews
  • Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    Not happy with the refurbished phones at all

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am not happy with the refurbished phones I have bought 2 and both have issues both have battery issues over heating and not staying charge. They have connection issues I will not be buying another refurbished one ever.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Great service

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Coming in i was nervous about ordering the iphone 12 pro and having it shipped, especially because of the bad reviews. The phone came in almost new no scratches, couple of small dents but its a pre owned so i can understand that. Overall everything was a great experience and fair price, im leaving this review for other to see and feel more safe about buying here.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Refurbished iPhone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great option to capture an iPhone at a great price. This phone was as next to brand new as you can get without any issues. The only downside is I thought the battery life would be a lot better. It’s still a daily charge but in its defense, I do take videos/pics

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Iphone 12 Pro

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The screen had a small scratch, but other than that the cellphone worked good.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Iphone 12 pro reviwe

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The cellphone works perfectly fine, it has a good battery health that lasts a entire day without dying. The only issues that I personally had was that the delivery was two days late.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    This was my last purchase at Best Buy.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I pay way too much money for a phone that goes straight to the garbage trash, so a waste my money, No one at the Best Buy store solved the problem for me.An SOS appeared on the screen and the phone did not work again.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    scratched screen

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a scam, this cell phone has the entire screen scratched and a lot of money that it cost is not worth it

    No, I would not recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Amazimg quality

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone was in great condition and works perfectly. I’ve had it for some time now and i’ve had no problems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent price for a phone like this, I loved it!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great iphone!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the Pacific blue color. Absolute stunning and takes some getting used to having many lenses, but works better than prior models especially for low light photos

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    So far happy with my purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Box got delivered really mangled But was still in excellent condition just like described. Only had it a few days so still trying out some of the features. So far, I’m happy with the purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Functionality

    Rated 4 out of 5 stars

    Iphone 12 pro

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product was in very good condition and work very well so far

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    iPhone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it the phone is in a very good condition no cracks or scratches and great price for the phone. I recommend it

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Love it!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No scratches, everything works great, beautiful phone and 1007% battery health - very happy with my purchase! Buying a used phone can be an anxiety filled experience - you read the reviews and hope that you're one of the happy customers and are lucky enough to get an "as advertised product." It will be nice if it came in the origal Iphoen case and Iphoen assesories. But who care. its working great.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Defiantly used.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Apple Pay sensor doesn’t work and battery life is poor. Keep in mind this phone does not come Best Buy themselves, it comes from some third party website that sells used phones.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great camera

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far it’s a great phone; love the camera and very compact

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Poor battery health

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Annoyed by the 87% battery health. I wish I bought refurbished from Apple instead as they would’ve provided a brand new battery.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 4 out of 5 stars

    Exelente

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The screen is in good condition, although the frame has a slightly marked mark, but from there everything is fine.

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Functionality

    Rated 5 out of 5 stars

    Looks like new

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has no scratches,looks like a new one,works fine.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Iphone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works great and I dont have no issues with the phone great product good price and nice color so far i have no issue with this phone will buy again form this company battery needs work but so far so good

    I would recommend this to a friend
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