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Customer Ratings & Reviews

$399.99

Customer reviews

Rating 4.5 out of 5 stars with 452 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.7 out of 5 stars

  • Camera

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers are pleased with the overall performance and condition of the Pre-Owned Excellent iPhone 13, as well as its camera quality. Many customers also appreciate the color, phone functionality, and size. However, some customers have expressed concerns about the battery life and screen issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 15 Showing 281-300 of 452 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    IPHONE

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted to upgrade my iPhone. I was advised this phone would be perfect for my needs and it is.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and simple and easy walk thru to purchase the best product for me

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    Buy used… or don’t, I care.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a phone that doesn’t lag. I’ll never buy a new phone.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect phone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The perfect gift to my son he love it, we been looking for a phone for long time and I think we made the good decision .

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Highly recommended

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Highly recommended! Was a gift and is an improvement from my iPhone SE. the camera is impressive and takes great photos.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 13 used

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Trying to win a gift card leaving this review. The phone was a used iPhone 13 in excellent condition. Got it for about 400. Well worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Reconditioned Perfection!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is PERFECT!! It is just what I needed to replace my ‘antique’ 7+ at a price I could afford. Best Buy is my GO TO for everything electronic!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my son he loves it, he was ready for another one. So we are very satisfied, Thanks, Sam

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good job

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent customer service, I feel happy with your good work

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing! The phone only had one tiny nick on the edge of one of the camera rings, but otherwise works perfectly and has good battery life.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Product still holds up

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought it used in excellent condition and it still operates like new after years of use only complaint is the camera quality doesn’t hold up in 2025 I should’ve gotten the pro for camera and the 120 hz screen

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 1 out of 5 stars

    Refurbished iphone 13 saves a lot of headache

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted to buy a new phone for my girlfriend. Her iphone 8+ was fading fast, and there seemed no way to transfer the information from phone to phone. I know, there's a way, but due to a number of factors, the carrier's issue with me not being on the account, and her not being able to get out of the house, it would'n work. The carrier suggested, the easiest way to do the switch was to buy a refurbished iphone 13 and switch the SIM cards. That's what I did. The refurbished phone was as good as new, and works perfectly. She is extremely happy with the phone. She still has to get used to swiping, instead of pushing a button.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Pink IPhone 13

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased a pink iPhone 13, works great, came in great condition. No scratches or anything. Goddaughter loves it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    COMPACT

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this phone! It's sleek design and compact size is perfect for what I was looking for.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    iPhone 13 Used Phone Review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product was way overpriced for a used phone could have gotten one online cheaper. I needed one at the time. Customer service was nice until they got my money then they didn’t want to help me when I had questions. They wanted to go to the next customer first and then help me. I didn’t like that. Went somewhere else for accessories and help with the phone. I noticed a scratch on the lens after I left.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very reliable and punctual product, high quality refurbished product

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s good and my mom loves it. I don’t understand though why I had to pay for membership in order for them to help me access the phone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works perfectly fine. It looks good as new. there are no scratches and it looks perfect.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    iPhone 13

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect condition, couldn’t even tell it was refurbished!

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Very good option for a kid’s phone.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone was in perfect working conditions. No visible scratches and phone was ready for pick up ahead of time.

    I would recommend this to a friend