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Customer Ratings & Reviews

$399.99

Customer reviews

Rating 4.5 out of 5 stars with 453 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.7 out of 5 stars

  • Camera

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers are pleased with the overall performance and condition of the Pre-Owned Excellent iPhone 13, as well as its camera quality. Many customers also appreciate the color, phone functionality, and size. However, some customers have expressed concerns about the battery life and screen issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 21 Showing 401-420 of 453 reviews
  • Rated 5 out of 5 stars

    Good iphone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's what I was looking for for myself! Good options

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Apple iphone 13

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this phone! The price was good and the warranty as well! Very satisfied so far

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it so much I don’t want to got rid off it or buy any other phone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy customer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase and product. A very happy customer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    IPHONE

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone great service . Easy to get online . No problems so far

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchase!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It Works perfectly and is in excellent condition!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks great, its a good election buy in the best buy stores

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 13 plus

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter loves her new iPhone 13 she’s enjoying using it!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Used phone/refurbished

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I could not recharge the phone. Rather have a new one.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Very good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good my daughter love it I recommended highly

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Bad Seller great phone.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone was great but the seller lied about the price he told me the phone was going to be 249.00 after i applied for the best buy card it was 499.99 now i am stuck with a used phone when i should have just paid monthly installment with the carrier. I was trying to save money it was for a child and i felt it was to much for a 5 year old.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Buy from Amazon always

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The speaker phone did not function properly. They only warranty for 15 days and it was a Christmas present so some of the 15 days were taken up in the box. I did not use the speaker for a couple more days. I took it in 3 days past the 15 days and they refused to help me.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Screen

    Rated 1 out of 5 stars

    $400 Dud

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased phone for 399.00 got home just sat there with screen frozen. Rebooted much of the same.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Low battery health

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Should have higher battery health if they are selling it as “excellent condition”

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Sound volume is dysfunctional. Other items work.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We got this phone to replace one that didn't work any longer. This one has problem with volume - the ringtone and notification sounds will not allow increases in volume. They both reset to zero volume whenever we try to increase the volume. The sales people were helpful.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Pre-owned IPhone 13 5 G unlocked- UNUSABLE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone freezes up! Won't recognize face recognition! Geek Squad suggests it's pre owner was visually impaired & set the phone up this way. My reply is, HOW CAN YOU SELL this phone as "EXCELLENT" and yet your team can't fix it so that it works for seeing people! Totally useless & worthless according to the tech employee. So unhappy & critical of BEST BUY & GEEK SQUAD

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    do not purchase

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After 4 months the phone completely shuts off, not allowing me to charge or anything else.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Chipped glass on camera

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Received with chips on the glass around the camera

    No, I would not recommend this to a friend
  • Cons mentioned:
    Screen

    Rated 2 out of 5 stars

    Iphone 13

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone screen is little bit cracked. But I keep

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    No worth it

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bad phone, it had a bad battery life, not worth it at all

    No, I would not recommend this to a friend