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Customer Ratings & Reviews

Your price for this item is $599.99

Customer reviews

Rating 4.5 out of 5 stars with 311 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.8 out of 5 stars

  • Camera

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers frequently mention the excellent condition and high-quality camera of this pre-owned iPhone 13 Pro Max. Many also praise the battery life and overall performance, finding it to be comparable to a brand-new device. While some users reported screen issues, the positive feedback on other features significantly outweighs the negative comments. The phone's affordability is also a frequently cited advantage.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-280 of 311 reviews
  • Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love Apple products and so far I have lucky, no complaints

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    low battery life

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this device in an emergency. The battery had a low life percentage and it was not as I was told that they had made internal changes to the device to make it almost new. I find the cost to be high for a used device.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Compra

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lo mejor que puede aver comprado en Best buy lo recomiendo

    I would recommend this to a friend
  • Cons mentioned:
    Screen

    Rated 2 out of 5 stars

    Mixed Bag

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Screen was free of scratches but seemed warped because I couldn’t get a screen protector to stay flat on it. I tried several different ones and was getting the same result. Battery was 86%. For the price I expected better. Frame also had damage.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone working in excellent condition

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone working extraordinarily and no issues and no scratches

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything I will give my little brother he really like that.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good phone

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone works good and the software is updated but its a bit laggy considering its an older model

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent arrived early than expected happy with this purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My opining

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good good good my purchase tank Best Buy the best.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Iphone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The packaging was nice and the phone works great even tho it had some scratches

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Management

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Associate taking care customer in a good conversation

    I would recommend this to a friend
  • Cons mentioned:
    Screen

    Rated 1 out of 5 stars

    Do not buy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone seemed ok but the screen was not working properly and the for $1K dollar phone the packaging is horrendous!!! Do better Best Buy.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 13

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All good thank you guys for you help the order was come in early

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Fair

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s looks good but what I expected price little bid high

    I would recommend this to a friend
  • Cons mentioned:
    Screen

    Rated 1 out of 5 stars

    Please avoid Best Buy refurbished

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    82% battery health screen was definitely replaced by an inexpensive one looked so dingy and I got the excellent condition too.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Screen

    Rated 2 out of 5 stars

    Not Worth The Price.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After a few months of having the product, it’s okay. Screen gives issues. Not worth the price.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Screen

    Rated 1 out of 5 stars

    Certified 13 Pro Max

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Screen was all scratched up and battery level will only charge to 81%

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    iPhone 13 Pro Max

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery is not good; it has 88% capacity and it takes 8-minutes to charge 1%. Which means it takes 800-minutes to charge 100%.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Next time will probably buy a new one

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tought it was going to be brand new with an apple box but it came with a weird box with a fake charger

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    You have no credibility

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was deceived. I bought the phone and it does not have a warranty. The worker told me before that it has a warranty. The employee lied to me and I discovered that the phone’s speaker does not work and the amount is exaggerated. I do not advise anyone to deal with you again. As for me, it was a bad experience. The first and last time I buy from you.

    No, I would not recommend this to a friend
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