Customer Ratings & Reviews

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Love my purchases would recommend my purchases to everyone who is interested.

Charging port stopped working within a week. Had to buy a wireless charger just to charge the phone.

Item i received was damaged had several small scratches and a deep one on the screen very easy to see. I returned it almost immediately and exchanged it for a New one. I got charged a restocking fee even though wouldn't have returned it if it wasn't damaged. Poor experience Best Buy just resells used phones like eBay and Amazon.

You can tell it had screen issues work but not like nee

The phone did not work. When it arrived, I started the set up process and while updating the IOS the phone got stuck in a loop and would not do anything. I had to return it. I got a full refund.

This phone was horrible. The camera didn’t work, it kept shutting down spontaneously, and for no reason. It was my second time returning a phone to Best Buy. I guess the third time is the charm. I got a good phone and excellent help. I will not be buying another phone from Best Buy though.

I bought this because it said excellent condition, the battery was 82% max. That is not excellent! I returned the phone, I was told pre-owned are not best buy products but a third party seller. That is not what I expect from Best Buy! I’ll never buy pre owned again! The store gave me a little flack back but did refund the full price I paid & refunded the screen protector I bought.

Need to return it. It holds a charge for about two hours.

This phone came with a lot of issues unfortunately

Even though its says the battery is on maximun capacity of 100%, dies pretty quickly, with a 4 hours of using, its already in 50% charge its not worthy.

I was not given the financing no interest option. I need this returned and recharged

This apple product is awesome, great condition. And i had the best costumer service ever. They are all wonderful over at Best Buy

great phone, lots of memory and takes great pictures

I have this phone, is pretty beautiful and is a beast in gaming

Don’t do it . My battery is weaker than expected . I now have 5 days to get a new phone and return this one - I wish I didn’t do this . I should’ve just purchased a new one even though it costs more . Please don’t do it because you end up taking a gamble on the health of the phone and Best Buy’s policy is terrible